Banking Associate (43rd & 6th Ave.)

Job Description

Work Location: New York, New York, United States of America

Hours: 20

Pay Details: $23.75 - $31.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Line of Business: Personal & Commercial Banking

Job Description

The Banking Associate is a banking professional who plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

Depth & Scope

• Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services.
• Delivers end-to-end advisory support: building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations.
• Utilizes TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to attract and retain customers.
• Understands customer financial needs to identify opportunities to promote and educate on products/services or refer to the appropriate team member or internal bank partner, ensuring a positive customer experience.
• Accurately completes everyday banking transactions on the teller line or platform, uncovering customer needs and educating on products, services, and tools or referring to the appropriate expert.
• Services customers on both the teller line and platform as needed, including opening/closing personal deposit accounts, everyday transactions, and handling debit/credit card issues, Regulation E, mobile and online banking.
• Engages with customers, provides financial advice, and deepens relationships through lead management activities, including self-generated leads, partner referrals, campaigns, outbound outreach, appointments, and lead prioritization.

Education & Experience

• High school diploma or GED
• 1 year experience working with customers in any capacity (volunteering, education, military experience preferred)
• Demonstrated customer service skills preferred
• Ability to work during operating hours to include evenings, weekends, and holidays as scheduled
• Teller experience preferred
• Required to complete Teller training and part 1 of platform training upon hire
• Strong organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary license preferred

Customer Accountabilities

• Consistently provides legendary customer service while transacting, promoting, educating and referring TD products to new and existing customers
• Establishes and nurtures customer relationships by displaying product knowledge and actively listening to customer needs, offering solutions or partner referrals
• Manages wait times to meet with a Banker by scheduling, rescheduling, or canceling client meetings
• Engages in lobby leadership and serves as the first point of contact for customer inquiries, orchestrating walk-in traffic and resolving issues or scheduling appointments with experts
• Understands and supports the bank's customer service strategy
• Considers the impact of decisions on the well-being of TD, customers, and stakeholders
• Drives referrals to store colleagues and partners to support broader financial needs
• Ensures tasks are performed within established policy and procedures
• Completes all required job-specific compliance training
• Understands, utilizes, and follows compliance/risk and control programs
• Maintains ongoing compliance with internal/external audit and regulatory requirements; provides prompt responses to audit, regulator, and compliance requests; maintains action plan records
• Is knowledgeable of and complies with TD Code of Conduct

Shareholder Accountabilities

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act
• Accurately processes cash/deposit/withdrawal transactions and other account servicing requests
• Processes everyday transactions such as opening/closing accounts, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address
• Ensures compliance with all regulations, policies, and procedures with required controls and accurate documentation
• Applies customer authentication principles, compliance regulations, and due diligence to new account openings and transactions
• Accurately and efficiently performs cash drawer transactions, maintaining cash limits and securing drawers/balances
• Follows policy and procedure for Customer Authentication
• Acts as Dual Control agent when required
• Follows all required open/close procedures

Employee/Team Accountabilities

• Contributes to a positive work environment by aligning to TD's model, brand, and culture as a team member
• Active participant in personal performance and development activities
• Acts as a brand champion both internally and externally
• Collaborates with team members to contribute to the success of the team and organization
• Partner as a team player
• Seeks opportunities to improve delivery of work with high attention to quality standards
• Owns career and aspirations; seeks diverse feedback to develop and enhance skills
• Positively embraces change
• Adheres to and participates in TD's Shared Commitments
• Models quality service at every customer interaction
• Advances and sustains a diverse, inclusive culture that reflects TD's diversity agenda and creates an exceptional employee experience
• May train and mentor newer colleagues

Physical Requirements

Classification: Never 0%; Occasional 1-33%; Frequent 34-66%; Continuous 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Frequent

Performing multiple tasks – Continuous

Operating standard office equipment – Continuous

Responding quickly to sounds – Continuous

Sitting – Frequent

Standing – Frequent

Walking – Frequent

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Occasional

Squatting – Occasional

Bending – Occasional

Kneeling – Occasional

Crawling – Occasional

Climbing – Occasional

Reaching overhead – Occasional

Reaching forward – Occasional

Pushing – Occasional

Pulling – Occasional

Twisting – Occasional

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements describe the general nature and level of work and are not exhaustive. These responsibilities are considered essential for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. More than 95,000 TD colleagues contribute to deeper relationships, disciplined execution, and a simpler, faster banking experience. TD is committed to being a leader in client experience and believes all colleagues are client facing. We are reimagining banking for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments in colleagues to help them and their families achieve financial, physical, and mental well-being goals. It includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

If you’re interested in a specific career path or building certain skills, we offer regular career development and performance conversations, access to online learning, and mentoring programs to help you unlock future opportunities.

TD offers diverse career paths to grow your expertise and make a meaningful impact. We’re committed to a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can achieve your career goals.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations at TD Bank at uswapt do@td.com. Include your full name, best way to reach you, and the accommodation needed.