Associate Relationship Manager - Hang Seng Bank (HK)

Overview

Job ID 0000LLRV | Location: Mongkok, Hong Kong | Area of interest: Branch and Retail Banking | Job type: Permanent - Full Time | Work style: Office

Join Hang Seng to make a real impression in retail banking. We offer opportunities, support, and rewards to help you grow. Hang Seng’s Retail Distribution focuses on personal wealth management and financial services, serving both affluent and mass customers through our extensive branch network and wealth management initiatives. Our branch network includes around 254 branches and automated banking centres, with approximately 50 Prestige Banking Centres for high-end personal customers, serving a broad segment of Hong Kong’s adult population.

Note: The primary location shown in a job posting does not necessarily reflect the work location; the final branch placement is determined by RSS Management. We are currently seeking a high-calibre professional to join our team as Associate Relationship Manager to undergo structured training and develop a wide spectrum of retail banking product knowledge, paving the way for career advancement as a Relationship Manager.

What We Offer

• Attractive basic salary
• Healthcare insurance coverage for you and your family
• Retirement benefit scheme with employer’s contribution
• Employee Share Purchase Plan
• Work-life balance: 24 days paid annual leave plus other leave entitlements (e.g., birthday, marriage, maternity and paternity, study, volunteer work)
• Preferential staff housing loan rate up to 100% of property valuation or purchase price
• Recognizable corporate training and development program
• Progressive career advancement opportunities

Principal Responsibilities

• Provide quality customer service to retail customers in the branch network
• Proactively identify customer needs and offer appropriate banking services and solutions
• Participate in promotional campaigns to acquire new business and strengthen customer loyalty
• Maintain awareness of operational risks and adhere to relevant policies and guidelines

Requirements

• University degree / Associate degree, or HKCEE / HKDSE holders
• Minimum 1.5 years direct sales experience in the banking industry. Applicants from any financial services firm (including insurance or independent financial advisory) will be considered
• Hold or attain appropriate professional and regulatory qualifications (IIQE Paper 1, 2, and 3 are mandatory; HKSI Paper 1, 7, and 8 preferred) and meet the competency requirements to carry out regulated activities as defined by the Regulator
• Strong service and sales orientation; self-motivated with good communication skills
• Proficiency in English and Chinese; Putonghua proficiency is an advantage
• High level of customer centricity with dedication to delivering exceptional service
• Ability to manage complex interactions effectively
• Strong situational awareness; eagerness to learn; able to work in an Agile environment
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) from HKIB are advantageous
• Work location is subject to change and decision by Line Management upon joining
• Employment is subject to Mandatory Reference Checking Scheme (MRCS) requirements

Application & Other Details

When applying, please submit a full resume and attach appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required and should be enclosed with the application.

Issued by Hang Seng Bank Limited

Learn more at: www.hangseng.com/careers | https://www.linkedin.com/company/hang-seng-bank/