Teller I (20 Hours Weekly) - Mamaroneck (Bilingual Spanish Preferred)

Job Description

Work Location: Mamaroneck, New York, United States of America

Hours: 20

Pay Details: $23.00 - $29.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency, and educating customers on TD's products and services or referring them to a partner for specialized solutions.

Depth & Scope

• Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with high accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engages in lobby leadership by guiding customer flow, warmly welcoming customers, and directing them appropriately.
• Understands customer preferences and educates on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial and digital solutions, and referring to the appropriate partner when needed.
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
• Ensures compliance with operational activities in accordance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect the customer.
• Verifies customers' identities by following authentication policies and procedures.
• Balances cash drawers, ATMs, and Teller Cash Dispensers/Recyclers as necessary.
• Adheres to safe deposit box procedures and guidelines.
• Responsible and accountable for cash drawers and vaults, maintaining appropriate cash limits and securing cash at all times.
• Ensures confidential customer information is securely stored throughout the day.
• Understands the importance of and follows dual control.
• Follows security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address, and prevent fraud.
• Completes all required in-classroom and online training by established due dates.

Education & Experience

• High school diploma or GED
• 6 months of work-related experience preferred; or equivalent demonstrated through volunteering, education, or military experience
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled
• Demonstrated customer service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with the ability to be concise, clear, and consistent

Physical Requirements

Activity levels vary; see below for typical expectations:

• Domestic Travel – Occasional; International Travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Occasional
• Standing – Continuous
• Walking – Frequent
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting, Kneeling, Crawling, Climbing, Reaching (overhead/forward) – Occasional
• Pushing/Pulling/Twisting – Occasional
• Concentrating for long periods – Continuous
• Reading, writing, and comprehending instructions; basic arithmetic – Continuous

The above statements describe the general nature and level of work performed by people assigned to this role. They are not an exhaustive list of all responsibilities, duties, and skills required.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD is committed to being a leader in client experience, and all colleagues are client-facing.

Our Total Rewards Package

Our Total Rewards package reflects investments to help colleagues and their families achieve financial, physical, and mental well-being goals. Total Rewards includes base salary, incentive programs, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home.

If you’re interested in a specific career path or building certain skills, you’ll have regular career development and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to help unlock future opportunities.

TD offers diverse career paths where you can grow your expertise and make a meaningful impact, while fostering a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable laws.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.