Banking Associate (85th & Madison) 30 Hours

Job Description

The Banking Associate is a professional in banking who plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

Line of Business

Personal & Commercial Banking

Responsibilities

• Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services.
• Delivers end-to-end advice customers expect: building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations.
• Utilizes TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to attract and retain the customer.
• Understands customer financial needs to identify opportunities to promote and educate on products and services, or refer to the appropriate team member or internal bank partner, while ensuring a positive customer experience.
• Accurately completes everyday banking transactions on the teller line or platform while uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert.
• Services the customer on both the teller line and platform as needed, including opening/closing personal deposit accounts, everyday bank transactions, debit/credit card issues, Regulation E, and mobile/online banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including self-generated leads, partner/retail referrals, campaign leads, customer outreach, appointment setting, and lead prioritization.

Education & Experience

• High school diploma or GED.
• 1 year of experience working with customers in any capacity (volunteering, education, military experience preferred).
• Demonstrated customer service skills preferred.
• Ability to work during operating hours to include evenings, weekends, and holidays as scheduled.
• Teller experience preferred.
• Required to complete Teller training and part 1 of platform training upon hire.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and the ability to schedule and prioritize work.
• Ability to work independently and within deadlines; sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary license preferred.

Customer Accountabilities

• Consistently provides legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers.
• Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and engaging in conversations to identify additional needs and offer solutions or partner referrals.
• Manages wait times to meet with a banker by scheduling, rescheduling, or canceling client meetings.
• Engages in lobby leadership and serves as the first point of contact for customer inquiries, orchestrating walk-in traffic and facilitating resolutions or appointments with experts.
• Understands and supports the bank's customer service strategy.
• Considers the impact of decisions on the well-being of TD, its customers, and stakeholders.
• Drives referrals to store colleagues and partners to support broader, more complex financial needs.
• Ensures tasks are performed within established policy and procedures.
• Completes all required job-specific, compliance-related training.
• Understands, utilizes, and follows compliance/risk and control programs.
• Ensures ongoing compliance with internal/external audits and regulatory requirements; provides prompt and comprehensive responses to audit, regulator, and compliance requests and findings; maintains action plan records.
• Is knowledgeable of and complies with TD Code of Conduct.

Shareholder Accountabilities

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Accurately processes cash/deposit/withdrawal transactions and other account servicing requests.
• Processes everyday transactions such as opening/closing accounts, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address.
• Ensures compliance with all regulations, policies, and procedures, adhering to required controls and accurate documents.
• Applies customer authentication principles, compliance regulations, and due diligence to new account openings and transactions.
• Accurately and efficiently performs transactions as accountable for cash drawers, including maintaining cash limits and securing cash drawers/stations/balances and handling cash drawer and TCR.
• Follows policy and procedure for Customer Authentication.
• Acts as Dual Control agent when required.
• Follows all required open/close procedures.

Employee/Team Accountabilities

• Contributes to a positive work environment by aligning to TD Model, Brand, and Culture by participating fully as a team member.
• Be an active participant in personal performance and development activities.
• Acts as a brand champion both internally and externally.
• Collaborates with team members to contribute to the success of the team and organization.
• Works as a team player and seeks opportunities to improve delivery of work with high quality.
• Takes ownership of own career and aspirations; seeks diverse feedback to continuously develop skills.
• Positively embraces change and adheres to TD's Shared Commitments.
• Models quality service at every customer interaction.
• Contributes to advancing and sustaining an inclusive culture that reflects TD’s diversity agenda.
• May train and act as a mentor to newer colleagues.

Physical Requirements

This role involves a range of physical activities and travel requirements as outlined below. The statements describe the general nature and level of work being performed and are not an exhaustive list of responsibilities, duties, and skills required.

• Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
• Domestic Travel – Occasional; International Travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Frequent
• Moving safely in confined spaces – Occasional
• Lifting/Carrying under 25 lbs. – Occasional
• Lifting/Carrying over 25 lbs. – Occasional
• Squatting, Bending, Kneeling, Crawling – Occasional
• Climbing, Reaching overhead, Reaching forward – Occasional
• Pushing, Pulling, Twisting – Occasional
• Concentrating for long periods of time and applying common sense to problems – Continuous
• Reading, writing, and comprehending instructions; performing arithmetic – Continuous

The above statements are intended to describe the general nature and level of work. They are not exhaustive. The listed responsibilities and duties are considered essential for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. More than 95,000 TD colleagues contribute to deeper relationships, disciplined execution, and a simpler, faster banking experience. TD is committed to being a leader in client experience; all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments in colleagues to support their financial, physical, and mental well-being. It includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more.

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and competitive benefits, we provide the support needed to thrive both at work and at home.

If you’re interested in a specific career path or want to develop certain skills, you’ll have regular career, development, and performance conversations with your manager, access to online learning, and mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building lasting relationships, TD offers diverse career paths to grow your expertise and make a meaningful impact. We are committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.