Retail Banker I - Jefferson Valley

Job Details

Work Location: Jefferson Valley, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison who is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to educate customers on Bank products and services or refer them to appropriate team members or internal partners, while ensuring a positive customer experience.
• Broad knowledge of the full product suite, services, and processes of the business area; typically low to moderate complexity/risk.
• Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and offering solutions or partner referrals.
• Makes product recommendations based on customer needs, highlighting features and benefits that support customers through life events and save time and money.
• Uses customer relationship management tools to proactively participate in customer assessments, identify solutions, and lead-focused outbound sales activities.
• Independently resolves customer issues and escalates when necessary.
• Builds working relationships with customers and explains detailed information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise.
• Engages in conversations about loan products and facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience (preferred)
• Must be able to complete teller training upon hire to handle customer transactions
• Demonstrated ability to engage customers in conversations while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers a Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice by building trust, providing consultative support, and offering proactive insights and recommendations
• Serves as a customer advocate in improving financial confidence, providing resolution, proactive tips, and time-and-money-saving insights
• Executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the store
• Orchestrates customer flow in the lobby, warmly welcomes customers, discovers initial needs, and guides them appropriately
• Understands customer preferences with banking and educates customers on self-service options that meet their needs
• May act as a point of escalation for customer questions or concerns
• May perform various teller transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on TD, its customers, and stakeholders
• Acts as a brand champion both internally and externally
• Educates clients on self-service channels including digital options
• Brings your genuine self to each banking transaction, creating a personalized interaction with every customer

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect customers
• Participates in store daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes and procedures
• Escalates non-standard or high-risk transactions as necessary
• Ensures documentation reflects client/business intentions and complies with rules and regulations
• Performs due diligence to support the accuracy of all customer transactions
• Knowledgeable of and complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability in maintaining an operationally sound location
• Adheres to risk and control policies and procedures

Employee/Team Accountabilities

• Participates fully as a team member and supports a positive work environment focused on service, quality, innovation, and teamwork
• Continuously enhances knowledge and shares expertise within the team
• Participates in personal performance management and development
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive, and equitable environment and supports a diverse workforce
• Acts as a brand ambassador for the business area and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers to facilitate referrals
• Contributes to a positive work environment by aligning with TD’s model, brand, and culture
• Collaborates with team members to contribute to the success of the team and organization
• Seeks opportunities to improve delivery of work with high quality standards
• Owns career development and seeks diverse feedback to grow skills
• Positively embraces change
• Adheres to TD’s Shared Commitments and code of conduct
• Engages in advancing an inclusive culture that reflects TD’s diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act, and the definition of Mortgage Loan Originator under the SAFE Act.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory results on a criminal background check and a credit report check, along with self-disclosures, are required by federal law for this position.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods – Continuous
• Applying common sense to standard problems – Continuous
• Reading, writing and comprehending instructions – Continuous
• Mathematical operations – Continuous

The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities. Essential functions for ADA purposes are listed above.

Who We Are

TD is a leading global financial institution and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. More than 95,000 TD colleagues contribute to deeper relationships, disciplined execution, and a simpler, faster banking experience. TD is committed to client experience and views all colleagues as client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards) along with health and well-being benefits, savings and retirement programs, paid time off (Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and recognition programs. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and home.

If you’re interested in a specific career path or building certain skills, we offer regular career development conversations, access to an online learning platform, and mentoring programs to help you unlock future opportunities.

TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow. We hire and develop the best.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed.