Retail Banker I - Rye Brook

Job Description

Work Location: Rye Brook, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking

Responsibilities

• Proficient in products, services and routine transactions to identify opportunities to educate on bank products and services to customers and/or refer them to appropriate team members or internal bank partners, while ensuring a positive customer experience.
• Possesses broad knowledge of the full product suite, services and processes of the business area; work of low to moderate complexity/risk.
• Establishes and nurtures customer relationships by displaying product knowledge, listening to customer needs, and referring for additional solutions as appropriate.
• Makes product recommendations based on customer needs and highlights features and benefits to support customers through various life events, save time and money, and exceed their needs.
• Uses customer relationship management tools to proactively identify solutions and lead-focused outbound sales activities.
• Independently resolves customer issues, errors and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed or complicated information.
• Performs a range of activities with full proficiency gained through job-related training.
• Participates in customer outreach, servicing and advice activities to deliver an unexpectedly human experience.
• Engages in conversations about loan products and facilitates the application intake.
• Maintains active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED
• 1+ years of experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience preferred
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations
• Acts as a customer advocate in improving financial confidence, providing resolutions, proactive tips and insights on saving time and money
• Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the store
• Engages in lobby leadership by guiding customer flow, welcoming, discovering needs, and directing accordingly
• Understands customer preferences and educates on self-service options that meet their needs
• May act as a point of escalation for customer questions or concerns
• May perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud and adhering to policies
• Considers the impact of decisions on TD, its customers and stakeholders
• Acts as a brand champion both internally and externally
• Educates clients on self-service channels, including digital options
• Brings your genuine self to each banking transaction, making it a personalized interaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk
• Participates in daily store operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions as necessary
• Ensures documentation reflects client/business intentions and complies with rules/regulations
• Performs due diligence to support transaction accuracy
• Knowledgeable of and complies with Bank Code of Conduct
• Contributes to operational excellence by understanding accountability in driving a sound location
• Adheres to risk and control policies/procedures

Employee/Team Accountabilities

• Participates fully as a team member, supporting a positive environment focused on service, quality, innovation, and teamwork
• Enhances knowledge and participates in knowledge transfer within the team and unit
• Participates in personal performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area/function and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers to facilitate referrals
• Contributes to a positive work environment by aligning to TD’s model, brand and culture
• Collaborates with team members to contribute to team and organizational success
• Seeks opportunities to improve delivery of work with high quality standards
• Takes ownership of career and development; seeks diverse feedback
• Adapts positively to change
• Adheres to TD's Shared Commitments and code of conduct
• Engages in fostering an inclusive culture that reflects TD's diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z and the definition of Mortgage Loan Originator under the SAFE Act.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (SAFE Act).
• Satisfactory results on a criminal background check and a credit report check, and certifications regarding findings, are required by federal law for this position.

Physical Requirements

Never: 0% | Occasional: 1-33% | Frequent: 34-66% | Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods – Continuous
• Applying common sense to problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Arithmetic operations – Continuous

The above statements describe the general nature and level of work; they are not an exhaustive list of responsibilities. The listed duties are considered essential for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is dedicated to being a leader in client experience, and all colleagues are client facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments in colleagues to help them and their families achieve financial, physical, and mental well-being goals. It includes base salary and variable compensation/awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home.

If you’re interested in a specific career path or building certain skills, we provide regular career, development, and performance conversations with your manager, access to online learning, and mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building lasting relationships, TD offers diverse career paths to grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.