Test Centre Administrator (Southgate, UK) (26071)

Pearson VUE Company Overview

Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually across all sectors, including academia, admissions, IT, and healthcare. We are the global leaders in developing and delivering high-stakes exams through the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is built upon collaborative partnerships with a wide range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is a business of Pearson, the world's leading learning company, listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are recognized as a Top Employer by Forbes and Stonewall, and were recognized in the Best Employers for Diversity 2019 awards.

We are proud to offer an exceptional work environment where you can enjoy job satisfaction. We are currently hiring a Test Centre Administrator to join our successful team in Southgate, UK.

The Opportunity

As a Test Centre Administrator, you will be a vital part of our worldwide, life-changing organization, collaborating with talented and motivated colleagues who share our passion for supporting customers throughout their learning and assessment journey.

This exciting role involves supporting a diverse range of candidates visiting our Pearson VUE Test Centres to complete exams or tests. The Test Centre Administrator is responsible for ensuring secure exam/test delivery while providing exceptional customer service in a comfortable, friendly environment.

Position Details

• Minimum required work commitment: 8.25 hours per week.
• This is a limited-term position for 3 months.
• Pay rate: £14.80/hour, paid monthly.
• Availability required: Monday to Saturday, including late nights.

Responsibilities

In this important position, you will be required to:

• Welcome, greet, and check-in customers/test-taking candidates.
• Comply strictly with all examination testing security procedures and company policies using sound judgment.
• Verify customer/candidate personal identification documents and clearly explain the exam testing process and rules.
• Proctor or invigilate candidates while they are completing their exam or test.
• Troubleshoot technical issues in the Test Centre by liaising with internal departments, such as IT.
• Perform essential housekeeping duties, including vacuuming floors and sanitizing keyboards/workstations as necessary.

This is a fantastic opportunity to gain experience working with our diverse professional teams, ensuring a positive candidate experience. Our ideal applicant will be a true team player with the flexibility to work various shifts, including early mornings, late nights, and weekends, as Test Centres operate across these hours.

Qualifications and Requirements

We are looking for a friendly, professional team-player who can help people during a very important life event while diligently protecting the integrity of the Pearson VUE exam process. Required qualifications include:

• School qualifications in English and Mathematics.
• Flexibility to work different days and times.
• Comfort working in a quiet testing environment.
• Excellent attention to detail, including the ability to monitor for restricted behavior and notice details from a distance.
• Ability to remain seated for long periods and escort candidates to and from the exam/testing room.

It would be an advantage to have prior experience working with Microsoft Office (Word, Excel, and Outlook).

Recruitment Process

This is an essential role, so please apply now! Submit your application as soon as possible directly through the Pearson Careers website. We review applications daily, and interviews are scheduled immediately, so prompt submission is encouraged.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.