Test Centre Administrator (London, UK) (26031)

Test Centre Administrator

Pearson VUE, a global leader in the computer-based testing industry, delivers millions of high-stakes certification and licensure exams across various sectors. We are seeking a dedicated Test Centre Administrator to join our successful team in Southwark, London UK.

Pearson VUE is a business of Pearson, the world's leading learning company. We pride ourselves on offering an exceptional work environment where we support our employees in helping customers throughout their learning and assessment journey.

Your Opportunity

This role is crucial in supporting diverse candidates visiting our Pearson VUE Test Centres to complete exams. The Test Centre Administrator is responsible for ensuring secure exam delivery while providing exceptional, friendly customer service.

• This position requires a minimum commitment of 30 hours per month.
• Working days are compulsory on Tuesdays and Saturdays.
• The pay rate is £14.80 per hour, paid at the end of every month.

Key Responsibilities

In this important position, you will be required to:

• Welcome, greet, and check-in customers/test-taking candidates.
• Comply with all exam testing security and procedures and follow company policies using careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor/invigilate candidates while they complete their exam/test.
• Troubleshoot technical issues in the Test Centre by coordinating with internal departments, such as IT.
• Perform light housekeeping duties, including vacuuming floors and sanitizing keyboards/workstations as necessary.

This role offers a fantastic opportunity to gain experience working with diverse professional teams, ensuring a positive candidate experience. We require a truly flexible, team-player who can work various shifts, including early mornings, late nights, and weekends, as Test Centres operate across all hours.

Qualifications and Requirements

We are looking for a friendly and professional team-player who is committed to protecting the Pearson VUE exam/test process while helping candidates during important life events.

• Must possess school qualifications in English and Mathematics.
• Experience working with Microsoft Office (Word, Excel, and Outlook) is an advantage.
• Must be flexible to work different days and times, and comfortable in a quiet testing environment.
• Must have excellent attention to detail, including monitoring restricted behaviors and noticing details from a distance.
• Must be able to sit for long periods and escort candidates to and from the exam/testing room.

Recruitment Process

This is an essential role. We encourage you to apply as soon as possible by completing and submitting your application directly to our Pearson Careers website, as interviews are scheduled daily.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, or disability status. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and require reasonable accommodations to access our career site, please email TalentExperienceGlobalTeam@grp.pearson.com.