Private Banking Executive (Turkish Speaking)

Private Banking Executive (Turkish speaking) | Barclays | London

As a Barclays Private Banking Executive, you will assist the Private Banker / Wealth Manager in acquiring, servicing, and retaining clients to deliver overall business objectives. You will act as a key point of contact for clients on day-to-day operational matters and support the team/business in achieving its targets and goals. In this role, you will also assist with marketing banking and investment products to clients.

Purpose of the Role

Support and assist Relationship Managers in acquiring, onboarding, servicing, and retaining clients to deliver overall business goals, managing complex client situations.

Where required, liaise directly with clients regarding complex client requests across various banking and servicing requirements, such as onboarding, banking transactions, Investments, credit, and digital solutions.

Work closely with Operations and other support functions to deliver positive outcomes for clients.

Key Accountabilities

• Establish strong client and internal relationships alongside relationship managers to ensure high-quality service is provided at all times.
• Responsible for all aspects of client servicing and service engagement plans, including leading client service review visits to support and improve client experience.
• Develop relationships with other areas of the bank, sharing joint responsibility with internal colleagues for the end-to-end client experience, ensuring high levels of client satisfaction.
• Serve as the point of contact for all new account queries, complex servicing requests, and a liaison between relationship teams and support/specialist teams.
• Ensure legal and regulatory standards and internal policies and procedures are adhered to, supporting relationship managers with risk-related activities.

Analyst Expectations

The following expectations apply to the role:

• Perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in the assigned area of expertise.
• Possess a thorough understanding of the underlying principles and concepts within the area of expertise.
• If leading: Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. People Leaders must demonstrate clear leadership behaviors: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• If individual contributor: Develop technical expertise in the work area, acting as an advisor where appropriate.
• Impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Take responsibility for the end results of a team’s operational processing and activities.
• Escalate breaches of policies/procedures appropriately.
• Take responsibility for embedding new policies/procedures adopted for risk mitigation.
• Advise and influence decision-making within own area of expertise.
• Take ownership for managing risk and strengthening controls related to the work owned or contributed to. Deliver work and areas of responsibility in line with relevant rules, regulation, and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with the overall function, alongside knowledge of the organisation's products, services, and processes.
• Demonstrate understanding of how areas coordinate and contribute to achieving the objectives of the organisation's sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience, guided by precedents.
• Guide and persuade team members and communicate complex or sensitive information.
• Act as a contact point for stakeholders outside of the immediate function while building a network of contacts external to the organisation.

Required Experience and Skills

To be successful as a Private Banking Executive, you should have experience with:

• Managing client relationships, including engagement with senior stakeholders, and building trusted relationships across diverse clients and internal teams.
• Sound knowledge of banking products, operational procedures, risk management, lending, and security requirements.
• Adherence to regulatory and compliance frameworks, including KYC/AML, governance, and Risk and Control procedures.
• Preparing for client-facing meetings and delivering high-quality client support, including correspondence, documentation, and annual reviews.
• Experience in a Private Banking, Wealth Management, or similar client-facing environment.
• Excellent organisational skills, attention to detail, and accuracy in administrative and operational tasks.
• Technical proficiency with PC applications (Word, Excel, PowerPoint).
• Bilingual proficiency in both English and Turkish.

Other highly valued skills include:

• Proactively managing day-to-day client administration and operational tasks, resolving issues, and ensuring smooth delivery in collaboration with Operations, Business Management, and other stakeholders.
• Strong commercial awareness and understanding of financial markets, products, and trends affecting HNW/UHNW clients.
• Ability to leverage digital tools and platforms to support clients’ evolving needs.
• Adaptability, resilience, and ability to manage multiple priorities in a fast-paced, changing environment.
• Initiative and independent problem-solving, with appropriate escalation where required.
• Willingness to contribute to team projects and foster a collaborative, supportive team culture.

Candidates may be assessed on key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship—our moral compass—helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset—to Empower, Challenge, and Drive—the operating manual for how we behave.

This role is based in London.