Senior Officer, Production Support Analyst, Compliance, Group Infrastructure & Platform Services

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Takes ownership of all production issues and outages within Compliance Management
  • tracking and monitoring the issues' progression until their completion
  • provides timely issue escalation to the team lead
• Provide responsive, efficient, effective and proactive business application support for the businesses you support
  • be proactive and client-focused; cultivate a raving fans attitude
  • ensure clients’ requirements are met and user satisfaction through timely and quality delivery
• Establish and continue to build a collaborative working relationship with business users, development teams and IT partners
  • seek to understand, then to be understood
  • gain trust; aim for win-win outcomes
• Continuously maintain and adopt workflow and culture
  • timely user request and incident logging
  • proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)
  • follow any other service management requirement standards based on management direction
  • ensure the quality of incident, problem and change records is of a high standard
• Facilitate, support, and furnish data for audit requirements timely
• Proactively review production batches and identify areas to improve batch performance
• Support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Key Requirements

• Minimum 1-2 years of L2 production support experience in the banking industry
• Knowledge of Anti-Money Laundering (AML), Know Your Client (KYC) and end-to-end business banking
• Hands-on experience with SQL, Oracle, Linux/Unix, Hadoop, Informatica, and Microsoft technologies
• Familiar with banking operations
• Willing to be on-call 24x7

Preferred Requirements

• Experience supporting compliance-related applications such as Detica NetReveal, NICE Actimize, LexisNexis solutions, etc.
• ITIL knowledge and processes

Additional Information

Be a part of the UOB family.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.