Travel Concierge Intern (Oct - Feb 2027)

Job Description

• Handle general inquiries, provide travel-related assistance, and offer personalized service to walk-in clients and callers.
• Respond to email inquiries regarding hotel pricing and availability; introduce and explain luxury travel programs, highlighting benefits and exclusive offerings to premium clients.
• Manage the fast-track upgrade process for Global Hotel Alliance (GHA) Discovery members.
• Update client details in Excel tracking sheets and send personalized sign-up templates via email to facilitate membership upgrades.
• Support group travel logistics by preparing proposals, verifying and organizing name lists, and coordinating with suppliers or internal teams to ensure smooth execution.
• Create detailed and professional travel itineraries tailored to high-value clients.
• Coordinate shopping experiences at luxury retail destinations such as Printemps (France) and Bicester Village (UK).
• Assist in preparing flight quotations using New Distribution Capability (NDC) platforms.
• Represent the organization at travel fairs and promotional events such as NATAS, Singapore Airlines Travel Fair (SQ TTF), and Travel Talk.
• Guide clients through visa application processes by providing necessary documentation, liaising with embassies or visa centers, and tracking application statuses.
• Perform ad hoc duties as required.

Additional Requirements

• Develop, Engage, Execute, Strategise
• Be a Part of the UOB Family