Registered Wealth Management Client Associat

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. We specialize in goals-based wealth management, including planning for retirement, education, and legacy, through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates partner with clients to achieve their vision through a dedicated advisory team. We believe trust comes from transparency, and our advisory teams leverage Merrill's investment insights coupled with the banking convenience of Bank of America.

Merrill maintains an in-office culture with specific requirements for office-based attendance, while also allowing for flexibility based on role-specific considerations.

We value diversity in thought, business, and among our employees and clients. Our Wealth Management team represents diverse backgrounds, bringing unique perspectives to create a culture that is driven, resilient, results-focused, and effective.

This role is responsible for providing client service support to multiple Financial Advisors (FAs). Key responsibilities involve supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on specific needs. This role serves as the primary point of contact within Merrill to address all service needs of the clients.

Responsibilities

• Provides excellent Client Service to clients by educating them on all of the bank's service and banking offerings.
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests.
• Assists in ensuring practices align with the bank's policies and procedures to support operational excellence, protect clients, and manage risk.
• Identifies, deepens, and maintains client relationships by emphasizing bank offerings and promoting the incorporation of banking into day-to-day practices, while communicating outputs to the FA.
• Supports day-to-day team activities and needs, including covering roles during absences or seasonal increases, while leading with a client-first mindset.

Required Qualifications

• Currently holds FINRA Securities Industry Essentials (SIE), Series 7, and Series 66 (Series 63 or 65 accepted in lieu of 66).
• Possesses advanced industry knowledge and an understanding of investment products.
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.
• Demonstrates a client-centric mindset, always acting in the best interest of the client.
• Has the ability to learn and adapt to new information and technology platforms.

Desired Qualifications

• Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
• Is comfortable operating in a fast-paced environment with changing and evolving responsibilities.
• Is detail oriented.
• Demonstrates a commitment to continuous learning and professional growth.
• Exhibits sound judgment and discretion when handling sensitive information.
• Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.
• Demonstrates professional verbal and written communication skills.

Skills

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Position Details

Location: 75 Rockefeller Plz, New York, NY 10020

Shift: 1st shift (United States of America)

Hours Per Week: 37.5

Pay Range: $26.50 - $45.00 hourly pay. Pay offers are determined based on experience, education, and skill set.

Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan, based on individual performance, line of business contribution, and overall company success.

This role is currently benefits eligible. We provide industry-leading benefits, including access to paid time off, resources, and support to help employees make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

For internal employees: Participation in a work-from-home posture does not make you ineligible to post, however, it may require adherence to the workplace excellence policy.