Relationship Banker - Bronx NY Area

About Bank of America

At Bank of America, we are guided by a common purpose: to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance, while allowing an appropriate level of flexibility for teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for engaging clients in the lobby to educate and assist them with conducting transactions through self-service resources, such as mobile banking, online banking, or ATMs. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. The role also involves having meaningful conversations with clients to gain in-depth knowledge of their financial and life priorities and connecting them to solutions that meet their financial goals.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities, do what is right for clients and the bank, and adhere to all applicable laws and regulations.
• Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Required Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Ability to collaborate effectively, build relationships, and nurture strong connections.
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills, with the ability to engage all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on how to conduct simple banking transactions through self-service technologies, such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients' needs.
• Ability to follow established processes and guidelines in daily activities, do what is right for clients and the bank, and adhere to all applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Focus on results while acting in the best interest of the client.
• Flexibility to work weekends and/or extended hours as needed.

Desired Qualifications

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.

Skills

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience branding
• Client management
• Client solutions advisory
• Relationship building
• Business development
• Pipeline management
• Prospecting
• Referral identification
• Referral management

Education Requirement

High school diploma, GED, secondary school diploma, or equivalent.

Schedule

Shift: 1st shift (United States of America)

Hours per week: 40

Job Locations

• 329A E 149th St, 149th St Branch BC (NY5135), Bronx, NY
• 3508 Johnson Ave, Riverdale BC (NY5322), Bronx, NY
• 38 Westchester Sq, Westchester Square (NY5417), Bronx, NY
• 4061 Broadway, Broadway & 171st St BC (NY5184), New York, NY

Pay and Benefits

Pay Range

$25.00–$26.77 hourly pay. Offers are determined based on experience, education, and skill set.

Predictable Pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. Bank of America provides industry-leading benefits, access to paid time off, and resources and support to employees so they can make a genuine impact and contribute to the sustainable growth of the business and the communities it serves.