Branch Service Executive (Teller) - Relief Team - Hang Seng Bank (HK)

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both affluent and mass integrated account customers. With more than 255 branches and automated banking centres, including over 50 Prestige Banking Centres for high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

Important Note

Primary location shown in a job posting does not refer to the work location. This is a Relief Team position with deployment based on a roster. Branch placement is subject to the final decision by management and business needs.

Branch Service Executive (Teller) — Relief Team

Hang Seng is currently seeking high-calibre professionals to join our Relief Team as Branch Service Executive (Teller).

What We Offer

We’re committed to providing an optimal workplace experience, including:

• Attractive basic salary with monthly counter service allowance
• Medical and healthcare coverage, including coverage for eligible dependants
• Retirement benefits with employer contributions
• Work-life balance: 18 days’ paid annual leave plus additional leave entitlements (e.g. birthday, marriage, maternity/paternity, study, volunteering)
• Preferential staff housing loan interest rates

Principal Responsibilities

• Provide quality service through efficient, accurate, and customer-friendly counter transactions
• Support service continuity by providing rostered relief coverage across assigned branches
• Support excellent service delivery and ensure a remarkable customer experience; integrate quickly with different branch teams
• Ensure strong operational controls and compliance with relevant guidelines, procedures, and risk requirements
• Deliver banking services and solutions by understanding customer needs and making appropriate referrals
• Promote e-service registration, improve penetration, and deliver Multi-Channel Engagement
• Be a change agent to drive business and servicing model transformation
• Support branch operations and services, including completing assigned administrative/operational tasks as required

Requirements

• Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / “Attained” or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
• Strong service orientation with good interpersonal and communication skills
• High adaptability; able to work effectively in different branch environments and with different teams
• Mobility and flexibility to work across branches according to a planned roster
• Self-motivated, attentive to detail, eager to learn with a positive attitude
• Customer-centric mindset with a change-ready attitude to cope with ongoing business transformation
• Proficient in both English and Chinese; ability to communicate in Putonghua is an advantage