Campus Graduate Masters Summer Internship Program - 2027 Transformation Strategy, Global Servicing- New York, NY

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

The First Line of Defense Financial Crimes Risk Management Center of Excellence (1LOD FC COE) is advancing an enterprise-wide approach to managing risks related to anti-money laundering, sanctions, payments controls, and anti-corruption across the First Line of Defense. The team works across business, technology, data, and compliance to strengthen governance, processes, controls, and capabilities across global lines of business.

The Financial Crimes Transformation Frameworks and Procedures team is responsible for translating complex regulatory standards and commitments into actionable first-line frameworks, business capabilities, technology requirements, remediation plans, roadmaps, and audit-ready evidence. The team also reduces regulatory exposure, rework, and delivery delays; improves decision speed and execution predictability; and protects the company’s most critical financial-crimes transformation investments.

Company Culture

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, along with an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Team Amex Benefits and Support

As part of Team Amex, you’ll experience comprehensive support for your holistic well-being, along with many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together you will help define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for your and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit the Colleague Benefits Site.

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation