Data Center Technicians

Overview

As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. You will troubleshoot and diagnose equipment, and perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures (SOPs). This opportunity will deepen your understanding of data center processes, develop mentoring skills while providing guidance to peers, familiarize you with security and data management procedures, and accelerate your career growth.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on the personal and professional development of employees and offers training and growth opportunities, including career rotation programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure includes a global portfolio of more than 200 data centers in 32 countries and millions of servers. It is built upon and managed by a team of subject matter experts who support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of data center design and operations, we continue to grow and evolve to meet changing business demands.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians to complete challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contributes to a positive and effective team environment by sharing information, participating in regular team meetings, asking questions, and staying apprised of the status of others’ work.
• Demonstrates pride and accountability for service quality, completeness, and the resulting user experience; takes ownership of the data center facilities.

Qualifications

Required Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology.

Preferred Qualifications (Not Required)

• Experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements is required for this role, including specialized security screenings:

• Microsoft Cloud Background Check: required to pass upon hire/transfer and every two years thereafter.

Compensation and Location (United Kingdom)

Data Center Technicians ATR-C — The typical base pay range for this role across the United Kingdom is £36,300.00 - £50,100.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

Additional Information

• This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.