Customer Success Account Mgmt IC2

Overview

With over 17,000 employees worldwide, the mission of the Customer Success organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft products and services, ignited by our people and culture. Join CE&S and help customers achieve their business outcomes faster with technology that does more.

As a Customer Success Account Manager (CSAM), you will build your customer success, delivery management, and technical capabilities while supporting customers to realize value from their Microsoft investments. With guidance from experienced colleagues, you will develop relationships with customer stakeholders, participate in account and success planning, and help coordinate Microsoft and partner resources around agreed customer outcomes.

This opportunity is suited to someone who is curious about cloud technology, enjoys learning how customers operate, and wants to grow their ability to connect customer priorities with practical programs of work. You will collaborate across the account team and contribute to meaningful delivery health, clear communications, and ongoing customer success.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Learn customer, partner, and internal stakeholder engagement models and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, leveraging partnerships with other account team leaders and with guidance from more experienced colleagues.
• Learn how to identify, navigate, and communicate with key customer technical stakeholders at different levels, and learn how to guide and lead conversations to facilitate achievement of customer business objectives by leveraging their investment in Microsoft.
• Grow technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
• Understand organizational and customer success strategy, as well as Microsoft technology and services; align with the account team to link Customer Success Plans (CPSs) with account plan priorities and develop bookable programs of work.
• Support identification and mitigation of customer blockers by leveraging Microsoft solutions and services and the development of deliverable programs of work, with guidance from more experienced colleagues.
• Embody Microsoft culture and values.

Qualifications

Required/Minimum Qualifications

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
• OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor’s Degree (or currently pursuing) in Business, Sociology, Psychology, Computer Science, or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
• OR equivalent experience.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

Compensation and Benefits

Customer Success Account Mgmt IC2 — The typical base pay range for this role across the United Kingdom is £36,600.00 - £63,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

Application Details

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.