Logistics Technician

Overview

As a Microsoft Circular Center Inventory & Asset Technician (CC DIAT), you will perform destruction of data bearing devices (DBDs) and harvest parts and components from decommissioned devices according to established procedures. You will also perform cycle audits, execute incoming and outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries as instructed by management. You will initiate warranty claims and process returns on failed equipment.

This role will help you build working knowledge of inventory management principles, warranty process management, data bearing device destruction, and support your career growth.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CC DIAT, you will help deliver core infrastructure and foundational technologies for Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on the personal and professional development of employees and offers training and opportunities such as Career Rotation Programs and Diversity & Inclusion trainings and events.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations under the guidance of more experienced Data Center colleagues.
• Coordinate with suppliers to initiate warranty claims and process failed vendor hardware devices, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to the RMA warranty process.
• Develop working knowledge of stock control and inventory management practices and procedures.
• Ensure accurate documentation of incoming and outgoing deliveries and associated records.
• Become familiar with guidelines set by Microsoft contractual agreements with suppliers and maintain a strong customer focus.
• Perform cycle audits and data corrections to ensure inventory controls are met.
• Perform destruction of data bearing devices (DBDs) following all applicable SLAs and Microsoft policies.
• Harvest parts and components from assets per operational procedures and instructions, and test harvested components as required.
• Embody Microsoft’s culture and values.

Qualifications

Required Qualifications

• High School Diploma AND 6 months of experience or an internship in inventory management, retail, warehouse management, or a related field.
• OR equivalent experience.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements is required for this role. These requirements include, but are not limited to:

• Microsoft Cloud background check: Required to pass upon hire/transfer and every two years thereafter.
• This role requires Singapore citizenship due to legal and regulatory requirements applicable to the position, including confirmation through a valid Singapore passport during the verification process.

Preferred Qualifications

• 1+ year(s) of experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, including operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation.
• OR equivalent experience.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.