Product Operations Coordinator, MGM+ Network Operations

Production Operations Coordinator

Are you passionate about media and entertainment? MGM+ is seeking a Production Operations Coordinator to join our Network Operations team. MGM+ is a premium movie and series entertainment service wholly-owned and operated by Amazon, offering content from the iconic MGM archive alongside sophisticated Original Productions. The MGM+ team manages three unique branded products: MGM+ US (top films and world-class Original Series), ScreenPix (a library service with classic MGM films and series), and MGM+ International (a streaming service available in over 30 countries).

In this role, you will combine editorial and technical expertise to coordinate the procurement and delivery of programming content while supporting hardware and software content management solutions. You will participate across multiple stages of the content assembly line—from establishing asset specifications to managing system-based content archival solutions to scoping technical solutions across the MGM+ business. You will also support Amazon’s Content Security protocols. This is a high-visibility role that requires collaboration with teams across the globe.

Key Responsibilities

• Support Network Operations in all hardware and software development initiatives, including future AI project development, to drive peak workflow efficiency.
• Serve as the liaison with third-party vendors and Post Production teams to ensure compliance with evolving industry standards for video codecs, audio configurations, localization, audio description, graphics, and related deliverables.
• Review, modify, and maintain MGM+ asset and delivery specifications to meet business and technical requirements.
• Coordinate the trafficking of program content and promotional materials via secure delivery platforms (Aspera, Box) through the LGA16 restricted-access Secure Media Network.
• Manage archival assets utilizing the Iconik PAM Production Management System, ensuring content is organized, accessible, and secure.
• Perform Quality Control (QC) management of assets within the Network Operations infrastructure, identifying and escalating issues proactively.
• Provide guidance to cross-functional MGM+ teams (Creative Services, Post Production, PR) on hardware and software solutions for content processing that meet Security protocols.
• Manage and report on large volumes of data with high attention to detail.

Required Skills & Experience

• Experience in broadcast operations, digital media operations, or content supply chain management; database or asset management systems.
• Knowledge of film and television formats, deliverables, and ordering processes.
• Knowledge of video file specifications for broadcast and VOD platforms.
• Proficiency with Mac computers and productivity tools (Airtable, Microsoft Word, Excel, or equivalent).
• Experience with IBMS, Fabric, or similar media management platforms; Adobe Creative Cloud; Production Asset Management (PAM) systems such as Iconik.
• Familiarity with content security protocols and secure media workflows.

A Day in the Life

You will assist multiple teams at MGM+ in meeting their business goals by providing hardware and software solutions for a dynamic and ever-changing video distribution product and service.

About the Team

Network Operations consists of 12 members based in NYC and London. The team brings decades of industry experience across all phases of asset procurement, processing, and publication across all platforms and industry affiliates.

Basic Qualifications

• Bachelor’s degree in Media Studies, Communications, Film/Television Production, or related field.
• 1+ years of experience in broadcast operations, digital media operations, or content supply chain management.
• Experience with database or asset management systems.
• Knowledge of film and television formats, deliverables, and ordering processes.
• Knowledge of video file specifications for broadcast and VOD platforms.
• Experience managing and reporting on large volumes of data with high attention to detail.
• Proficiency with Mac computers and productivity tools (Airtable, Microsoft Word, Excel, or equivalent).

Preferred Qualifications

• Experience with IBMS, Fabric, or similar media management platforms.
• Experience with Production Asset Management (PAM) systems such as Iconik.
• Familiarity with content security protocols and secure media workflows.
• Experience with Adobe Creative Cloud.
• Experience working with international teams across multiple time zones.
• Experience with AI/ML tools or automation initiatives in media workflows.
• Demonstrated ability to identify process improvements and drive operational efficiency.

USA, NY, New York - 66,300.00 - 115,600.00 USD annually