Analyst, Investor Services

Job Description

Summary

Ares Management is looking to hire an Analyst for the Global Client Solutions (“GCS”) team in London. Investor Services is expanding its team to support the firm’s strategic objectives related to fundraising and client service. Investor Services acts as a centralized point of contact for external clients, internal teams, and service providers on investor data, onboarding, inquiry management, and data rooms across all business lines at Ares (credit, private equity, real assets, infrastructure, secondaries, and strategic initiatives).

This is a unique opportunity to join a growing team that is defining new processes, building technologies, and launching enterprise-wide functions.

The individual will be responsible for data room contact and document maintenance, capturing and maintaining investor data, supporting investor onboarding efforts, coordinating with external and internal teams, and completing general team administrative items and projects. As this is a new team, the role requires a dynamic, adaptive, and proactive professional who can help identify enhancements to new and existing processes.

Primary Functions and Essential Responsibilities

• Work closely with Fund Accounting, Product Management, and Relationship Management teams globally to streamline and centralize processes across different groups, including Legal, Financial Crime Prevention, Tax, Compliance, and Technology.
• Capture investor data during the onboarding process and investor lifecycle maintenance.
• Respond and resolve client/investor-related inquiries and/or requests.
• Identify and escalate complex inquiries or requests to senior team leaders.
• Reconcile data to Fund Administrators’ records and follow procedures to resolve any breaks.
• Manage investor reporting data rooms, including set up, document maintenance, and contact maintenance.
• Support investor onboarding processes, including review of onboarding documents such as subscription agreements, AML/KYC, regulatory-related documents, and tax documents.
• Participate in developing, implementing, documenting, and training on new workflows and procedures using technology to create and improve processes and drive change.
• Build strong internal and external networks with vendors to facilitate collaboration and promote best practices across business operations groups, including Fund Administrators and External Counsel.

General Requirements

• Strong team player who enjoys collaboration, working cross-functionally, and demonstrates willingness to assist with various tasks as needed.
• Eagerness to learn and grow within the alternative investment industry.
• Critical thinker with the ability to think creatively to troubleshoot and resolve issues.
• Comfortable managing multiple priorities from multiple sources, including internal and external requestors.
• Ability to prioritize and multi-task under pressure, across time zones, delivering competing responsibilities accurately within required deadlines.
• High attention to detail and customer experience to provide a best-in-class client experience.
• Demonstrate a high level of integrity to protect sensitive client information.
• Outstanding presentation, communication, writing, and interpersonal skills.
• Strong Microsoft Office suite skills, especially Excel and PowerPoint; Visio is a plus.

Education

• University graduate with an outstanding academic record.

Experience Required

• 1–3 years of professional experience in a fast-paced, self-driven role, preferably within investment/wealth management, business management/strategy, consulting, and/or financial services.
• Experience with Salesforce and/or Intralinks is a plus.
• Experience in customer service is a plus.
• Experience working with alternative asset classes is a plus.
• Spoken or written multilingual proficiency is a plus.

Reporting Relationships

Principal, Investor Services