Global Technology Solutions - Service Delivery Off-Cycle Internship (Jan - Jun 27)

Job Description & Summary

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting, we help clients build, accelerate, and sustain momentum.

Our Firmwide Corporate Services unite to help build our competitive advantage with first-class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of service to ensure we have the right sources, services, and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people harness their skills, experience, expertise, and service excellence within PwC.

Key Responsibilities

• Investigate incidents, identify root causes, and implement lasting solutions.
• Troubleshoot issues with Windows laptops, work iPhones, Active Directory, Windows 11, Microsoft 365, Teams, VPN, network connectivity, and video conferencing.
• Build strong relationships with users and deliver excellent support, especially for VIPs and legal practice users.
• Keep knowledge up to date on hardware, software, and tools to improve support and operations.
• Manage the full lifecycle of user devices, including planning, receiving, deployment, return, refresh, loan, repair, and disposal.
• Support the team lead or manager with tasks such as reporting and service, hardware, or software rollout projects.

What We're Looking For

• Degree/Diploma in Information Technology/Systems, Computer Science, and Computer Engineering from local universities and polytechnics.
• Interest in End User Support.
• Excellent communication skills and a team player.
• Eager to develop themselves in the profession.
• Highly motivated, enthusiastic, confident, and creative.
• Have a good co-curricular activities record.
• Possess strong interpersonal and communication skills.
• Service-oriented and committed to teamwork and excellence.

Application Notes

• Please indicate your first-choice role and, where applicable, a second-choice role, based on your skills, interests, and career aspirations.
• Only shortlisted candidates will be notified due to the high volume of applications.
• Kindly upload both your resume and academic transcript/degree audit in PDF format.
• Have questions? Get in touch with us at sg_graduate_recruitment@pwc.com.

Education

Degrees/Field of Study required: Degree/Diploma in Information Technology/Systems, Computer Science, and Computer Engineering from local universities and polytechnics.

Required Skills

Accepting Feedback, Active Listening, Artificial Intelligence, Business Technology, Cloud Disaster Recovery, Communication, Database Disaster Recovery, Data Warehousing Disaster Recovery, Disaster Recovery, Disaster Recovery Solution Development, Emotional Regulation, Empathy, Enterprise Architecture (EA), Hardware Troubleshooting, Incident Management and Resolution (IMR), Inclusion, Intellectual Curiosity, IT Business Strategy, IT Operations, IT Operations Management, IT Performance Management, IT Project Implementation, IT Project Lifecycle, IT Support {+ 15 more}

Travel Requirements

0%

Work Eligibility

• Available for Work Visa Sponsorship? No
• Government Clearance Required? No