IT Governance & Controls, Associate

About the Role

At PwC, our people in information technology operations focus on managing and maintaining technology infrastructure and systems to ensure smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

How will you value-add?

The role involves assisting in the development, implementation, and maintenance of IT governance frameworks, ensuring compliance with internal and external regulations, and managing IT control processes. You will work closely with cross-functional teams to monitor and improve the organization’s IT control environment and risk management activities.

• Assist with the creation, review, and enforcement of IT governance frameworks, policies, and procedures to ensure compliance with industry standards and regulatory requirements.
• Support the identification, assessment, and mitigation of IT-related risks.
• Monitor and report on the effectiveness of IT controls and risk mitigation strategies.
• Support internal audits and other regulatory assessments to ensure IT processes and controls are in compliance.
• Compile and prepare audit submission documentation for internal and external audits at pre-determined intervals, and coordinate with relevant stakeholders to ensure documentation is updated accordingly.
• Collaborate with teams to identify opportunities for improving the IT governance framework, control processes, and overall IT risk management strategy.

About you

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
• 1–3 years of relevant experience in a similar capacity.
• Good knowledge of IT systems, infrastructure, end-user devices, and IT service management.
• Good understanding of IT governance frameworks (COBIT, ITIL, ISO 27001).
• Experience with internal controls, audits, and compliance processes.
• Strong analytical and problem-solving skills.

Required Skills

• Accepting Feedback
• Active Listening
• Communication
• Communications Planning
• Conflict Resolution
• Contract Management
• Contract Negotiation
• Crisis Management
• Customer Relationship Management
• Customer Service Excellence
• Customer Service Management
• Developing Service Standards
• Emotional Regulation
• Empathy
• Escalation Management
• Inclusion
• Information Technology Infrastructure Library (ITIL)
• Intellectual Curiosity
• Internal Communication (IC)
• Issue Management
• IT Business Strategy
• ITIL Compliance
• IT Project Lifecycle
• IT Service Management (ITSM)

Optional Skills

Not specified.

Travel Requirements

Not specified.

Work Authorization & Clearance

• Available for Work Visa Sponsorship: Yes
• Government Clearance Required: No