L1 Support / Webmaster

Overview

AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations worldwide to collaborate with confidence. Over 25,000 customers rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

Position

Role: L1 Support / Webmaster

Work Location: Singapore, onsite at client site
Employment Type: Full-Time

Responsibilities

• Manage day-to-day website updates, including publishing content, images, and pages using a content management system (CMS) (e.g., GovTech Optical).
• Monitor website traffic and performance using web analytics tools.
• Perform ticket triaging, escalation, and resolution in accordance with SLAs using a ticketing system (e.g., JIRA).
• Create and maintain a relevant knowledge repository on systems, processes, and queries.

Qualifications & Requirements

• Experience in managing day-to-day website updates using a CMS (e.g., GovTech Optical).
• Understanding of web analytics tools to monitor traffic and performance.
• Experience in ticket triaging, escalation, and resolution in accordance with SLAs using a ticketing system (e.g., JIRA).
• Ability to create and maintain a knowledge repository on systems, processes, and queries.

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