Retail Banker I {Brighton Beach} Full Time-Bilingual Georgian or Russian preferred

Job Title: Retail Banker I

Work Location

Brooklyn, New York, United States of America

Hours

40 hours per week

Pay Details

$25.50 - $36.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

You are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to identify opportunities to educate Customers on Bank products and services or refer them to appropriate team members or internal Bank partners, while ensuring a positive Customer experience
• Broad knowledge of the full product suite, services and processes of the business area; low to moderate complexity/risk
• Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs, and engaging in conversation to identify additional needs and offer solutions or partner referrals
• Makes product recommendations based on Customer needs and highlights features and benefits that support Customers through life events, save time and money, and meet their needs
• Utilizes Customer relationship management tools to proactively perform customer assessments and lead-focused outbound sales activities
• Independently resolves customer issues, errors and problems, escalating when necessary
• Builds working relationships with customers and explains detailed information
• Requires full proficiency gained through job-related training to perform a range of activities
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
• Engages in conversations with customers about loan products and facilitates the application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity, or equivalent demonstrated through volunteering, education, military experience (preferred)
• Teller experience (preferred)
• Must be able to complete teller training upon hire to handle customer transactions
• Demonstrated ability to engage customers while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and meet deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advisory experiences: (1) building trust with educational content and tools, (2) providing consultative support, and (3) advocating with proactive insights and recommendations
• Acts as a Customer advocate by improving financial confidence, providing resolution, and offering proactive tips and insights to save time and money
• Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through problem resolution or sound advice
• Engages in lobby leadership by guiding customer flow, warmly welcoming customers, discovering initial needs, and guiding them appropriately
• Understands customer preferences with banking and educates Customers on self-service options that meet their needs
• May act as a point of escalation for Customer questions or concerns
• May perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
• Acts as a brand champion internally and externally
• Recognizes transaction needs and educates clients on self-service channels including digital options
• Brings your genuine self and turns each banking transaction into a personalized interaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (Bank Secrecy Act, Patriot Act) to minimize risk
• Participates in daily Store operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions/activities as necessary
• Ensures documentation reflects client/business intentions and complies with rules/regulations
• Performs due diligence to support the accuracy of all customer transactions
• Complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability in driving an operationally sound location
• Adheres to risk and control policies/procedures

Employee/Team Accountabilities

• Participates fully as a team member, supporting a positive work environment focused on service, quality, innovation, and teamwork
• Continuously enhances knowledge and participates in knowledge transfer within the team
• Participates in performance management and development activities
• Keeps others informed about project status and day-to-day information
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area and the Bank
• Utilizes feedback from coaching to improve performance
• Establishes relationships with partner bankers to facilitate referrals
• Contributes to a positive work environment by aligning with TD's model, brand and culture
• Collaborates with team members to contribute to the team's success
• Seeks opportunities to improve delivery of work with high attention to quality
• Owns career growth and seeks diverse feedback to develop skills
• Positively embraces change
• Adheres to TD's Shared Commitments and code of conduct
• Supports a diverse, inclusive culture and an exceptional employee experience

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the definition of Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS
• Requires satisfactory results on a criminal background check and a credit report check, and certifications regarding findings by government agencies

Physical Requirements

Activity levels and travel: Never to Frequent, with occasional and frequent movements as described below. See details in original description for specific percentages and activities:

• Domestic Travel – Occasional; International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent; Standing – Frequent; Walking – Occasional
• Moving safely in confined spaces – Occasional; Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional; Squatting – Occasional
• Bending – Occasional; Kneeling – Occasional; Crawling – Occasional
• Climbing – Occasional; Reaching overhead/forward – Occasional
• Pushing/Pulling – Occasional; Twisting – Occasional
• Concentrating for long periods – Continuous; Applying common sense to problems – Continuous
• Reading, writing and comprehension – Continuous; Mathematical operations – Continuous

The above statements describe the general nature and level of work. They are not exhaustive of all responsibilities, duties, and skills required.

Who We Are

TD is a leading global financial institution and the fifth largest bank in North America by branches. We aim to make every interaction, product, and experience remarkably human and simple for millions of households and businesses worldwide. With over 95,000 colleagues, TD focuses on client experience and supports a culture of growth and opportunity.

Our Total Rewards Package

Our Total Rewards package includes base salary, incentives, and various benefits such as health and well-being programs, retirement plans, paid time off, banking benefits, and professional development opportunities. Learn more at the TD Total Rewards portal.

Additional Information

We’re committed to career development through regular conversations, training programs, and mentoring. We offer opportunities to grow skills, with access to learning platforms and programs to help you advance.

TD provides diverse career paths to grow expertise and make a meaningful impact. We strive for an inclusive workplace where every colleague can reach their potential. Training and onboarding will be provided to ensure your success in the role.

Interview process: We will contact candidates of interest to schedule an interview and aim to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed.