Citizens Teller

Citizens Teller

Starting Salary: $21/hour and up

As a Citizens Teller — you make a real difference for our customers and the branch team.

What you'll do

You’ll greet our customers in our lobbies. You’re comfortable with technology enough to demonstrate how to use our mobile app or ATMs to complete simple transactions. You’ll create engaging experiences for customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers and allow you to effectively respond to questions or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school, or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – 8 hours of paid time off annually for volunteering (separate from regular PTO), and donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Career opportunities, reward, and upskilling – Promotions and opportunities to grow your career through training, coaching, and development resources that enable you to pursue your interests and talents.
• Exceptional benefits – Comprehensive health coverage (medical, dental, vision), a 401K with company match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School diploma or GED
• Minimum of 6 months' experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support business goals
• Ability to work branch hours, including weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview quickly.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others through collaboration with teammates, business partners, and specialists
• Process-oriented, energetic, detail-oriented, and able to multitask effectively

Hours & Work Schedule

• Hours per Week: 30
• Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $24.15 - $29.30 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note that Citizens’ paid time off policy exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state, or local laws. We are committed to fostering an inclusive culture where everyone is treated with respect and professionalism. Employment decisions are based on merit, qualifications, performance, and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon successfully passing a background check, which may include initial credit, motor vehicle records, public records, prior employment verification, and criminal background checks. Results are reviewed based on legal requirements and the nature of the history and the job offered. Any offer will include further information.