Personal Banker Upper Manhattan

About Wells Fargo

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About this role

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customers’ goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence.

You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. Success is driven by strong relationship building, sound judgment, and the ability to balance service with growth.

As a member of a leading financial institution, this role provides a strong foundation for long-term career growth and mobility, supported by Wells Fargo’s training and coaching.

Responsibilities

• Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement
• Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
• Support everyday banking needs, including new account openings, service requests, and credit applications
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
• Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs
• Deliver accurate, compliant service while exercising sound judgment within defined risk controls
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

Required Qualifications

• 6+ months of customer interaction experience, or equivalent demonstrated through work experience, training, military experience, or education

Desired Qualifications

• Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations
• Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement
• Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs
• Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and guide customers in adopting capabilities that enhance their banking experience
• Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed
• Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience
• Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns

Job Requirements & Expectations

• Ability to work a schedule that includes Saturdays
• Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support
• SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply.
• This position is not eligible for Visa sponsorship

Posting Location(s)

• Broadway & 89th, 2415 Broadway, Manhattan, NY
• Madison & 49th, 437 Madison Avenue, Manhattan, NY
• Madison & 55th, 545 Madison Avenue, Manhattan, NY
• Third & 52nd, 866 Third Avenue, Manhattan, NY
• Third & 58th, 968 Third Avenue, Manhattan, NY
• Broadway & 56th, 1755 Broadway, Manhattan, NY
• Broadway & W 73rd, 2101 Broadway, Manhattan, NY
• East 86th, 247 E 86th Street, Manhattan, NY
• Sixth & 45th, 1156 Avenue of the Americas, Manhattan, NY
• Third & 42nd, 666 Third Avenue, Manhattan, NY
• Third & 75th, 1300 Third Avenue, Manhattan, NY
• Lenox & 117th, 143 Lenox Ave, Manhattan, NY
• Lenox & 125th, 286 Lenox Ave, Manhattan, NY

Pay

Pay Range: $23.00 – $31.00 per hour. The base pay range offered for this position is reflective of factors including demonstrated prior performance, skills, experience, and work location. Employees may be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tution reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date: 1 Jul 2026

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk-mitigating and compliance-driven culture. They are accountable for execution of all applicable risk programs and must follow Wells Fargo policies and procedures, escalate issues, and make sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification, escalation, and remediation.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.