Client Service Manager, Personal Lines

Overview

At Gallagher, we help clients face risk with confidence. You’ll be backed by a digital ecosystem that supports client-centric consulting tools, advanced data and analytics, and a collaborative culture grounded in teamwork and integrity. We value curiosity, celebrate new ideas, and empower you to own your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

We’re looking for an Associate Client Service Manager to join our Personal Lines team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients, build strong relationships, solve challenges, and ensure every interaction adds value. This position offers an opportunity to grow your career while making a meaningful impact.

Responsibilities

• Manage the renewal process by gathering information, assessing client needs, and delivering tailored solutions to ensure proper coverage.
• Build and maintain strong relationships with clients through timely responses and exemplary customer service.
• Support the team in addressing client risk management needs via consultative conversations and personalized strategies.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems and perform audits.
• Utilize Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing constructive feedback and fostering professional growth.
• Manage multiple priorities effectively to ensure tasks are completed on time and meet client expectations.

About You

• Bachelor’s degree with a minimum of 1+ years of client service and/or claims management experience, or a High School diploma/GED with a minimum of 3+ years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work with teams across Gallagher.

Compensation & Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end for this position; actual compensation will be influenced by factors such as experience, education, location, scope, and workload. In addition to salary, Gallagher provides a wide range of benefits.

• Medical, dental, and vision plans, starting from day one
• Life and accident insurance
• 401(k) and Roth 401(k) options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (varies by office and role)
• Training programs
• Gallagher Thrive program for health and wellbeing
• Charitable matching gift program
• And more

Note: The benefits summary applies to full-time positions. If you are not applying for a full-time role, details about benefits will be provided during the selection process.