Account Coordinator

Overview

At Gallagher Benefit Services, you’ll be a trusted partner to organizations navigating some of their most important people decisions. Gallagher helps clients build better workplaces where people feel supported, empowered, and inspired to thrive.

The Employee Benefit Account Coordinator / COBRA Administrator supports clients by providing exceptional service to their employees. The Account Coordinator handles member inquiries, benefit questions, eligibility, COBRA administration, and other administrative service-related functions.

How You’ll Make an Impact

• Support client retention by maintaining a positive image with clients and members.
• Assist in answering member inquiries through the Customer Care Center email inbox.
• Answer telephone calls from clients and employees regarding employee benefits.
• Manage all member eligibility (add/term/changes) with carriers and their enrollment portals.
• Perform administrative tasks and address member inquiries for employee benefit programs, including group medical, dental, vision, life, disability, Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), and Health Reimbursement Accounts (HRAs).
• Assist members with navigating insurance carrier and TPA portals.
• Establish portal connections with new carriers.
• Enter accurate client information into the agency management system and export data as needed.
• Provide COBRA Administration and produce COBRA letters to members as needed.
• Actively engage in learning by studying industry trends and pursuing self-directed learning to increase industry knowledge.

About You

Required

• High school diploma or equivalent plus 1 year of directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.

Preferred

• Associate’s degree, professional certification, or equivalent training and experience.
• Previous experience managing client relationships.

Behaviors

• Exceptional organizational skills.
• Proficient use of technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.

Compensation and Benefits

Gallagher offers competitive compensation and comprehensive benefits programs designed to support your well-being, including career development opportunities and ongoing learning. You’ll work in a collaborative, people-first culture with accessible leadership and the opportunity to do meaningful work with global reach and local impact.