Client Service Associate

Overview

At Gallagher, we help clients face risk with confidence. When businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem—a client-centric suite of consulting tools that makes it easier to meet clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape at your fingertips. Here, you’re not just improving clients’ risk profiles—you’re building trust. We value teamwork, integrity, curiosity, and ownership of your career, with a shared commitment to doing the right thing.

We’re looking for a Client Service Associate to join our Commercial team. In this role, you’ll help clients solve challenges and deliver tailored insurance solutions. You’ll work closely with colleagues to ensure every client interaction is meaningful and impactful, contributing to collaboration, growth, and service excellence.

How you’ll make an impact

You’ll support our clients and ensure their needs are met. From assisting with renewals to processing certificates of insurance, you’ll handle tasks that keep our operations running smoothly. You’ll collaborate with team members to improve workflows, nurture client relationships, and maintain accurate data. Your work will contribute to high-quality results and compliance with standards.

Responsibilities

• Contribute to the renewal process by delivering timely and high-quality solutions to clients.
• Support new business activity by handling new business applications, compiling client information, and preparing high-quality, accurate proposals for potential clients.
• Process certificates of insurance and ensure all client and policy data are up-to-date in Gallagher’s systems.
• Work with your team to improve processes, meet goals, and maintain high productivity standards.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time.
• Build strong relationships with clients and their representatives, ensuring they feel supported and valued.

About you

Here’s what you’ll bring to the role:

• A high school diploma or GED.
• Minimum of 1+ years relevant work experience.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Preferred qualifications

• An associate’s degree, professional certification, or equivalent training.
• Experience in managing client relationships.