Client Advisor Assistant, Private Banking

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Client Advisor Assistant supports Relationship Managers in servicing client accounts by understanding, anticipating, and executing client transactions, and providing excellent administrative and organizational support. This is a Covered Person role, i.e., a licensed representative who is in a client-facing role and provides financial advisory services to Accredited Investors.

Responsibilities

• Support Client Advisors (RMs) in client interaction, attend to client queries, and review and resolve client inquiries and issues in a timely and satisfactory manner.
• Prompt and accurate processing of clients' banking and investment transactions, including order taking and trade execution; activities also cover account onboarding and static maintenance, asset transfers, deposits, and loan processing.
• Provide ongoing financial advisory services to clients through the compilation and provision of marketing presentations, publications/research reports/investment products/high conviction recommended lists, and attend to investment product queries as required.
• Provide information pertaining to client accounts, collate reports, prepare client documents, and follow up with clients as necessary.
• Support the team with ad hoc administrative duties to ensure optimal client service.
• Ensure adherence to local regulations and internal policies and standards; escalate service issues to relevant internal stakeholders.
• As required, senior CAAs provide mentorship to new CAAs and participate in ad hoc projects (e.g., systems application UAT, process improvements, and focus groups).

Academic Qualification & Certifications

(i) A GCE ‘A’ Level certificate with passes in at least three subjects at “Higher 2” level and two subjects at “Higher 1” level; or

(ii) An International Baccalaureate Diploma; or

(iii) A diploma awarded by a polytechnic in Singapore; or

(iv) An academic qualification equivalent to those set out in (i)-(iii).

Client Adviser Competency Standards (CACS) Assessment:

• Paper 1: Legislations, Regulations & Industry Codes of Practice
• Paper 2: Industry & Product Knowledge

Skills & Experience

Duties require a CAA to be meticulous with details and a team player with strong motivation to deliver excellent client service. Good communication skills and the ability to manage time and prioritise responsibilities are essential. Experience as an Assistant RM in a priority banking segment or experience in branch banking or wealth segments is an entry pathway into the role. Knowledge of booking and settling trades across asset classes and products (e.g., bonds, equities, FX-linked products, unit trusts, structured notes) and handling account opening documents, payments, and securities transfers is advantageous, though not mandatory.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations for the recruitment process, please inform us when you submit your online application.

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