Technology Support I

Technology Support I — Commercial & Investment Bank

As a Technology Support I in the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. You will help troubleshoot, maintain, identify, escalate, and resolve production service interruptions for both internally and externally developed systems to ensure a seamless user experience.

Job Responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery that supports business operations
• Contribute to improving operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, escalating in compliance with firm policy and processes
• Use enterprise-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements
• Apply reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Required Qualifications, Capabilities, and Skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or a related discipline
• Familiarity with applications or infrastructure in a large-scale technology environment, on-premises or in the public cloud
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations

Preferred Qualifications, Capabilities, and Skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to the Information Technology Infrastructure Library (ITIL) framework
• Experience with monitoring tools such as Geneos, Splunk, Dynatrace, or Grafana is an added advantage