Global Technology Solutions - End User Device Management Off-Cycle Internship (Jul - Dec 26)

Overview

PwC Internal Firm Services, Information Technology (IT) – Intern/Trainee

At PwC, we help clients build trust and reinvent themselves to turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Our Firmwide Corporate Services provide first-class internal support across Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology. We power our lines of services to ensure we have the right sources, services, and technology to be the best we can be.

Key Responsibilities

• Assist in the operations of the End-User Computing (EUC) asset life cycle, including planning and overseeing deployment (e.g., staff onboarding), loan, refresh, and retirement (staff offboarding) of end-user devices, ensuring timely updates and replacements.
• Assist in software packaging, release, and deployment processes to ensure smooth and efficient software updates.
• Provide IT support, including technical troubleshooting, software installation, and upgrades.
• Assist with post-resolution follow-ups of incidents and fulfill IT service requests.
• Collaborate with departments such as HR, IT, security, and procurement to ensure seamless operations.
• Maintain accurate records of all EUC assets, including status, location, and user assignments.
• Ensure end-user devices comply with the firm's security policies and standards.

Requirements & Qualifications

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
• Basic understanding of IT support and end-user device management.
• Willingness to learn and develop technical skills in troubleshooting, software installation, and device configuration.
• Strong interest in providing excellent customer service and the ability to communicate effectively with users at all levels.
• Familiarity with IT asset management principles and best practices is a plus.
• Awareness of security policies and standards related to end-user devices.
• Ability to work collaboratively with cross-functional teams and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.

Education

Degrees/Field of Study: Information Technology, Computer Science, or related field (currently enrolled).

Details

• Travel: 0%
• Available for Work Visa Sponsorship: No
• Government Clearance Required: No