Bloomberg Technical Support Specialist - French, Spanish or Portuguese Speaking

Bloomberg Technical Support Specialist - French, Spanish or Portuguese Speaking

Location: London

Business Area: Sales and Client Service

Ref #: 10052784

Bloomberg’s Technical Support specialists form the best in global frontline support. We are responsible for supporting Bloomberg’s variety of products and services across multiple connectivity mediums. This is a high-profile team that demands excellence in technical troubleshooting.

What's The Role?

As a Technical Support Specialist, you will provide platinum technical service to both new and existing Bloomberg clients. You will use sophisticated technical skills to resolve issues and collaborate closely with various partners to ensure clients receive the necessary access to the Bloomberg infrastructure and meet their connectivity needs.

You will communicate regularly with key accounts while partnering closely with market data and technology personnel, as well as telecommunication providers, service vendors, and internal teams to guarantee the highest quality of service for our customers. If you are looking for an exciting, fast-paced opportunity that allows you to utilize your communication, technical, and troubleshooting skills while gaining insight into global financial markets, this may be the role for you.

Key Responsibilities

• Be a self-starter with a passion for technology and a commitment to continuous learning.
• Demonstrate proficiency in multitasking within a dynamic environment.
• Be dedicated to providing exceptional customer service.
• Support Bloomberg's software, network, and hardware offerings while coordinating with clients and partners.
• Fix, supervise, handle, and maintain Bloomberg’s private IP network, including connectivity and infrastructure.
• Integrate and support Bloomberg products and services within client environments, including fixing and debugging application issues.
• Troubleshoot hardware operating in virtual environments (VMWARE, CITRIX, etc.).
• Demonstrate excellent stakeholder management skills when addressing telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits.
• Multitask effectively to prioritize a high volume of simultaneous calls, instant messages, and tickets, alongside team tasks and initiatives.
• Thrive in a fast-paced team while demonstrating adaptability in a constantly evolving environment.

Required Qualifications

• Proven excellence in customer service.
• Proven knowledge of router commands and network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.).
• Fluency in either French, Spanish, or Portuguese.
• Experience communicating and coordinating with internal and external partners.
• A genuine passion and proven experience supporting technology across multiple platforms.
• A solid grasp of PC hardware, operating systems, and software suites (Windows & Mac OS, Office Suite).
• Superb interpersonal skills.
• Ability to remain calm under pressure.
• Aptitude for multitasking.

Preferred Qualifications (Nice to Have)

• Knowledge of telecommunication lines, basic network design, and security.
• CompTIA A+, CCNA or NET+ certification.
• Sophisticated Excel knowledge, including Macro and VBA, and the ability to crunch and analyze data.
• Message protocols knowledge, including FIX 4.0, FIX 4.2, and Fix 4.4.

If applicable, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the necessary skills for the role.