User Support - Bloomberg Technical Support (Bahasa Indonesia Speaker) - Singapore

Bloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers worldwide rely on us for the information and tools needed to make critical investment decisions. We provide the spaces and systems that allow our 26,000+ employees across 150 global offices to work together with agility and productivity.

What’s the role?

You will provide support for new and existing Bloomberg clients. This role involves collaborating with Sales to address clients’ connectivity requirements, leading the installation of Bloomberg Terminals, and coordinating closely with various internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance—including circuit usage and network performance—to the highest level.

You must be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, telecommunication providers, service vendors, and internal partners to ensure the highest quality of service.

If you are interested in a fast-paced, exciting, and challenging role that lets you utilize your communication, technical, and project coordination skills while gaining insight into global financial markets, this opportunity may be for you.

What We'll Trust You To Do

• Support technical issues and inquiries concerning Bloomberg Terminal software, hardware offerings, and network connectivity.
• Engage with internal and external partners to resolve service issues.
• Coordinate the installation and maintenance of customer connectivity to the Bloomberg network.
• Proactively work with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services.
• Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality standards.

What You’ll Need To Have

• Minimum of 1 year of experience in a client-facing technical support role (internal or external users) within the last 5 years.
• Proven track record of supporting internal or external clients in at least two of the following areas: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office).
• Professional fluency in Bahasa Indonesia (written and spoken) to effectively manage and support Southeast Asian clients.
• Excellent presentation and communication skills in English.
• Demonstrated continuous career growth within an organization.
• Bachelor's degree or degree-equivalent qualifications.
• Experience in multitasking within a high-volume environment with simultaneous projects and tasks.
• Demonstrable experience coordinating with multiple teams to meet deadlines.
• Flexibility to accommodate occasional evening and weekend work (time off in lieu).

We'd Love To See

• CompTIA A+, NET+, or CCNA certification.
• Experience with telecommunications lines, basic network design, and security.
• Experience with FIX protocol.
• Exposure to vendor cloud technology (e.g., AWS, Azure).
• Experience with setting up and troubleshooting virtual environments (VMware, Citrix, etc.).
• Ability to communicate effectively and negotiate resolutions to difficult scenarios.
• Ability to quickly pick up new technologies and concepts.

Why Bloomberg?

We are a team of individuals from diverse backgrounds, talents, and experiences who tackle significant challenges to create even greater impact. We value what makes you unique and strive to create opportunities for you to channel your energy and grow to your fullest potential. We are committed to improving the communities and countries in which we work and support the hiring and development of local talent.

Please note that for this role, we may prioritize candidates with legal authorization to work full-time in Singapore who do not require work authorization sponsorship from Bloomberg.

For more information about our culture and benefits in Singapore, please visit: www.bloomberg.com/singapore