Bloomberg Customer Support Representative Early Professional Program (Mandarin Speaker) - January 2027

Location: Singapore

Business Area: Technology Support

Reference #: 10053590

About Bloomberg

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. As a global leader in financial information, news, and analytics, Bloomberg gives decision-makers a critical edge by connecting them to a dynamic network of data, people, and ideas. Through innovative technology, the company delivers real-time market intelligence and insights to more than 350,000 subscribers worldwide. A career at Bloomberg means helping power the products, systems, and relationships that help drive global financial markets. You will join a team of problem-solvers in a fast-paced, collaborative environment where continuous learning, innovation, and client impact are at the center of everything we do. With a diverse workforce and a culture built on inclusion, curiosity, and excellence, Bloomberg empowers employees to do their best work while building meaningful careers.

The Role

As a Bloomberg Customer Support Representative, you will serve as a trusted partner to a diverse global client base, helping users maximize the value of Bloomberg's products and services. Sitting at the intersection of technology, financial markets, and client engagement, you'll provide responsive support and solutions across Bloomberg's products and services, developing expertise that serves as a strong foundation for career growth.

Your responsibilities include:

• Troubleshooting software, hardware, connectivity, authentication, and application-related issues.
• Supporting product installations, onboarding, and account access.
• Helping clients navigate the tools and workflows they rely on to make critical business decisions.
• Diagnosing issues, coordinating with internal partners, and ensuring a seamless client experience across phone, instant messaging, and email.
• Educating clients on Bloomberg products and workflows to build confidence and proficiency.
• Collaborating with colleagues across regions and functions to resolve complex challenges and drive process improvements.

As part of the global Customer Support team, you will gain exposure to financial markets, enterprise technology, and client engagement while building a strong foundation for long-term career growth.

What's in it for You?

We are committed to your development and career path:

• Industry-Leading Training: An immersive 8-week training program covering Bloomberg products, client workflows, financial markets, technical troubleshooting, and service excellence.
• Continuous Learning: Following training, you will join a global team providing round-the-clock support, continuing to expand expertise through hands-on experience, mentorship, and ongoing learning.
• Career Growth: Customer Support provides a strong foundation for diverse career paths across the company, including Analytics & Sales, Data, Enterprise Services, Finance, Product Support, and Corporate Functions.

Who You Are

You are a naturally curious, solution-oriented individual energized by helping others succeed. You thrive in fast-moving environments, are motivated by delivering exceptional client experiences, and can quickly absorb new information while balancing multiple priorities. You approach challenges with a growth mindset, enjoy collaborating to find solutions, and are deeply interested in financial markets and technology.

Key traits include:

• Taking ownership and acting with urgency.
• Commitment to delivering a high standard of service daily.
• Strong analytical, critical thinking, and troubleshooting skills.
• Ability to work both independently and collaboratively in a fast-paced, global setting.
• Intellectual curiosity and a drive for long-term career building.

Required Qualifications

• Bachelor's degree or equivalent experience.
• Ability to start a full-time role in January 2027.
• Up to 3 years of work experience.
• Fluency in written and spoken English and Mandarin, necessary for supporting international clients.
• Strong communication and customer service skills across phone, email, and messaging channels.
• Demonstrated interest in financial markets, technology, and client-focused problem-solving.
• Ability to quickly learn new technologies and workflows while managing multiple priorities accurately.

Preferred Experience

• Experience in a client-facing, customer service, support, or operations-focused role.
• Interest in financial services, fintech, or capital markets.
• Aptitude for troubleshooting technology-related challenges.
• Awareness of data privacy, information security, and responsible data handling practices.
• Demonstrated initiative through internships, leadership, personal projects, or community involvement.
• A collaborative mindset and passion for improving client and team outcomes.

Logistical Requirements

Candidates must be able to:

• Start full-time work in 2027.
• Occasionally work weekends or on a bank holiday (with weekday off in lieu).

Application Process Notes:

Please note this is a two-stage application process. After submitting your main application, you will receive directions to complete an online assessment, which is necessary to be considered for the role.

Legal Considerations:

Bloomberg is committed to improving the communities where we work. Because we are hiring in Singapore, we may prioritize candidates with legal authorization to work full-time in Singapore who do not require Bloomberg to sponsor work authorization.

For questions regarding accommodation for individuals with disabilities, please email APAC_recruit@bloomberg.net.