Member Concierge Professional, Centurion NY

Membership Concierge Professional

As a company built on providing a world-class customer experience, having exceptional colleagues is paramount. As the face of the company, you will create exceptional interactions with our customers every day. You will have the opportunity to grow and refine your skills through top industry-leading training and ongoing coaching, while continually setting and leading the standard for superior, customer-first service.

The Membership Concierge Professional (MCP) is responsible for delivering exceptional service to Card Members visiting Centurion New York. Serving as the face of American Express, you will act as a brand ambassador and work collaboratively with a team to provide an outstanding experience that aligns with our brand promise.

A successful Centurion New York MCP will have a passion for delivering extraordinary service to our Centurion Card Members. This includes assisting them with travel, card servicing, concierge requests, and lifestyle services by tailoring our products and services to meet their immediate needs and deepen their relationship with American Express.

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, with an unwavering commitment to supporting our customers, communities, and colleagues. We operate with a strong risk mindset, upholding our brand promise of trust, security, and service, from delivering differentiated products to providing world-class customer service.

As part of Team Amex, you will benefit from our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Benefits & Well-being

We invest in our colleagues' holistic well-being, supporting both professional and personal growth. Our offerings include:

• Competitive base salaries and bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Career development and training opportunities
• Flexible working model (hybrid, onsite, or virtual arrangements depending on role and business need)
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program

For a full list of Team Amex benefits, please visit the Colleague Benefits Site.

We operate with Amex Flex, an enterprise working model that provides greater flexibility while preserving our in-person culture. Depending on role and business needs, colleagues will work onsite, in a hybrid model, or fully virtually.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.