Customer Service Associate - Bronx Branch

Customer Service Associate (CSA)

Dime Commercial Bank (Dime) is hiring a Customer Service Associate (CSA) for its Bronx Branch in Bronx, New York. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate is a plus.

Compensation: The hourly wage range is between $22 and $29. The exact pay will vary based on skills, experience, training, licenses/certifications, language needs, and location.

Application Requirement: All applicants must attach a recent resume.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier's checks, and night drop bags.
• Reconcile cash drawers by proving cash transactions, counting, and packaging currency and coins.
• Perform all account services for Dime customers.
• Respond to customer inquiries and provide in-depth knowledge of Dime products and services to offer appropriate solutions.
• Support the Branch Manager's business development efforts through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), including requirements related to Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Dime's internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
• Maintain current knowledge of bank regulatory requirements.
• Identify opportunities and service clients with consumer and commercial lending needs, referring them to the appropriate department.
• Make operational decisions within the scope of authority (e.g., overdrafts, overrides, signature guarantees) when managers are absent.
• Cross-train on both teller window functions and the banking platform as required.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 1 year of retail banking experience required.
• Cash-handling experience is preferred.
• Excellent customer service skills.
• Advanced proficiency preferred in PC, Network, E-Mail, Microsoft Director, Internet, Word Processing, Spreadsheet, and Transaction Research.
• Strong problem-solving skills to effectively resolve customer issues.
• Thorough understanding of compliance and record-keeping requirements.