AI Engineer II - Enterprise Architecture

At American Express, AI is reshaping the future of commerce and redefining the experiences commercial customers and card members expect. Within Amex Technology, we are building platforms, products, and governance that enable agentic AI systems to operate responsibly and at scale across the enterprise.

Our focus is on agentic AI development: designing intelligent, adaptive systems that can plan, reason, and act across complex workflows with appropriate levels of autonomy. These systems power autonomous workflows, decision support, and customer-facing experiences while meeting the high standards for security, explainability, reliability, and compliance required in financial services.

We partner closely with product, design, and business teams to deliver agentic capabilities that reduce operational friction, improve decision-making, and transform how customers interact, transact, and grow.

The Role

As an AI Engineer – Agentic AI, you will be a hands-on builder contributing to the development of production agentic AI systems that operate on real financial data and serve real customers.

You will work alongside experienced engineers, product managers, and designers to design, build, and ship AI-powered features while learning how to operate within a regulated, customer-facing environment. This role offers strong mentorship and opportunities to grow your technical depth in large language models, agentic systems, and production AI engineering.

This is not a research-only role. You will write production code, contribute to system design discussions, and help operate what you build after launch, with support and guidance from more senior engineers.

Benefits

American Express supports the holistic well-being of its colleagues and provides opportunities to learn new skills, develop as a leader, and grow your career. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% company match on retirement savings plans
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working models, including hybrid, onsite, or virtual arrangements depending on the role and business needs
• More than 20 weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities