Associate Banker, 30 Hours, Midtown East Area - Multiple locations

Associate Banker

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker, you will represent the Chase brand and culture with hospitality, using the latest banking solutions and financial technology combined with friendly, attentive service. You will contribute to the branch’s success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge and solutions, and helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch, making them feel heard and cared for, managing lobby traffic with a tablet, checking clients into the waiting queue, and scheduling or canceling client meetings.
• Exceed client expectations by providing account servicing and maintenance and opening new accounts while complying with all policies, procedures, regulatory requirements, and banking requirements.
• Educate and assist clients with day-to-day banking transactions, including self-service technology options such as the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions. Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships by demonstrating genuine care and concern during client interactions.
• Ability to engage clients by communicating clearly and politely, understanding and addressing their needs, and anticipating additional needs.
• Ability to quickly and effectively resolve client issues with attention to detail and provide a consistent client experience.
• Ability to elevate the client experience by working collaboratively with a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers with technology solutions.
• Cash-handling experience.

About Chase

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow by delivering solutions to meet their financial needs.

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans