Relationship Banker - Manhattan Central Market - Korean Required

Job Summary

This role is responsible for engaging clients in the bank lobby to educate and assist them with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients when necessary. Job expectations require having in-depth conversations with clients to gain knowledge of their financial and life priorities and connecting them to appropriate solutions that meet their financial goals.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet their financial needs.
• Follows established processes and guidelines in daily activities to ensure actions are right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Required Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, always acting in the best interest of the client.
• Collaborates effectively to achieve goals, building and nurturing strong relationships.
• Demonstrates passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confident in identifying solutions for both new and existing clients based on their needs.
• Communicates effectively and confidently while being comfortable engaging with all clients.
• Possesses the ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on how to conduct simple banking transactions through self-service technologies (e.g., ATM, online banking, mobile banking).
• Applies strong critical thinking and problem-solving skills to meet client needs.
• Will follow established processes and guidelines in daily activities to ensure actions are right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Desired Qualifications

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration, or finance.

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Job Logistics

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Compensation and Benefits

Pay Range: $25.00 - $26.77 hourly pay. Offers are determined based on experience, education, and skill set.

This role is compensated with a base salary and is not incentive eligible.

Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, and resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Location Details

Locations include: US - NY - New York - 1293 Broadway - HERALD CENTER BRANCH BC (NY5149), US - NY - New York - 358 5TH AVE - FIFTH AND 34TH BC (NY5375).