Associate Banker I (Bronx-Parkchester) 30 Hours - Preferred Language - Bengali

TD Bank Teller (Customer-Facing)

Work Location: Bronx, New York, United States of America

Hours: 30

Pay Details: $23.25 - $29.75 USD

Job Description

This role brings TD’s human, relationship-driven banking experience to life. You will be a trusted guide for clients by delivering everyday banking with accuracy, confidence, and clarity—helping clients feel informed, supported, and empowered to achieve their financial goals while upholding TD’s strong risk and regulatory standards.

Depth & Scope

• First point of contact for clients as the hospitality ambassador of the bank location; guide traffic flow and deliver a high-touch client experience.
• Deliver accurate, efficient everyday banking transactions; proactively identify client needs and opportunities, and refer clients to appropriate partners to help them reach their financial goals.
• Engage clients professionally, focusing on educating them on appropriate products and self-serve solutions, and using insights to turn routine transactions into meaningful moments.
• Use knowledge of basic banking products and services, along with tools and resources, to evaluate and recommend client solutions.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Identify and assess client problems in straightforward situations using standard procedures; escalate non-standard issues internally.

Customer Accountabilities

• Orchestrate the overall client experience by managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serve as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy.
• Create personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being; connect clients to specialists as needed to achieve long-term goals.
• Advocate for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.

Shareholder Accountabilities

• Maintain compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client.
• Safeguard the integrity of the client relationship by operating in compliance with AML laws and regulatory requirements, including accurate client identification, data integrity, and established authentication and documentation standards.
• Identify potential discrepancies, material changes, or risk indicators and escalate appropriately in accordance with policy and procedure.
• Act in accordance with TD’s code of conduct and ethical standards in every decision.
• Protect TD’s clients, colleagues, and the bank: “Do the right thing—own it, raise it, know it.”

Employee/Team Accountabilities

• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning to the TD Model, Brand, and Culture as a full team member.
• Take accountability for outcomes and performance by participating in performance and development activities; proactively share insights, lessons learned, and best practices across the team.
• Embrace different perspectives, backgrounds, and experiences.
• Model curiosity and seek out different perspectives to foster a growth mindset.
• Collaborate with team members to support the success of the team and organization.

Education & Experience

• High school diploma or GED.
• 1 year demonstrated experience working with clients. Experience may include volunteering, education, or military experience.
• Teller or cash-handling experience in a client-facing/financial institution is preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to manage multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.
• Notary License preferred.

Physical Requirements

Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%

• Domestic travel – Occasional
• International travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Occasional
• Standing – Continuous
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Adding, subtracting, multiplying, and dividing – Continuous