Universal Banker Part-Time (20 Hours) - Broadway/111th Branch

Universal Banker

The Universal Banker is an entry-level position responsible for assisting in the execution of sales, products, or service activities in coordination with the customer service team. The overall objective of this role is to foster relationships with customers to build loyalty and help increase sales to individual consumer clients.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to internal and external customers to resolve account service issues.
• Execute financial transactions in accordance with bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities from service transactions and resolve customer complaints or issues promptly and effectively.
• Support sales and service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, and related activities.
• Adhere to operational controls, including legal, corporate, and regulatory procedures, to ensure the safety and security of customer and bank assets.
• Appropriately assess risk when business decisions are made by considering the firm’s reputation and safeguarding Citigroup, its clients, and assets; drive compliance with applicable laws, rules, and regulations; adhere to policy; apply sound ethical judgment regarding personal behavior, conduct, and business practices; and escalate, manage, and report control issues with transparency.

Qualifications

• 1–3 years of relevant experience.
• Previous retail banking or similar experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education

• High school diploma or equivalent.

Job Details

• Job Family Group: Consumer Sales
• Job Family: Branch Sales
• Time Type: Part time
• Primary Location: New York, New York, United States
• Anticipated Posting Close Date: Sep 16, 2026

Compensation and Benefits (Summary)

• Primary Location Full Time Salary Range: $50,030.00 – $65,270.00 (salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked)
• Hourly rate corresponding to the annual range: $24.05 – $31.37
• For eligible employees, discretionary and formulaic incentive and retention awards may be available.
• Competitive employee benefits may include medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off (planned time off/vacation, unplanned time off/sick leave), and paid holidays.