Associate Banker I (54th & 8th Ave.) PT 20 Hours - Bilingual Spanish Preferred

TD Bank — Client Service Representative (Teller)

Work Location: New York, New York, United States of America

Hours: 20

Pay Details: $23.25 - $29.75 USD

TD is committed to providing fair and equitable compensation opportunities. Growth opportunities and skill development are defining features of the colleague experience at TD. Base pay may vary based on a candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Candidates are encouraged to ask compensation-related questions and discuss details with a recruiter.

Line of Business: Personal & Commercial Banking

Job Description

This role brings TD’s human, relationship-driven banking experience to life. You are a trusted guide for clients—delivering everyday banking with accuracy, confidence, and clarity—while helping clients feel informed, supported, and empowered to achieve their financial goals, and upholding TD’s risk and regulatory standards.

Depth & Scope

• First point of contact for clients; hospitality ambassador for the bank location, guiding traffic flow while delivering a high-touch client experience.
• Perform accurate, efficient everyday banking transactions while proactively identifying needs and opportunities, deepening relationships, and referring clients to appropriate partners.
• Engage clients professionally by educating on appropriate products and self-serve solutions; use insights to help turn routine transactions into meaningful moments.
• Apply knowledge of basic banking products and services to evaluate and recommend client solutions.
• Handle a broad range of client transactions and multi-step activities within established financial limits.
• Identify and assess client problems in straightforward situations using standard procedures; escalate non-standard issues internally (typically routine requests requiring minimal discretion).

Education & Experience

• High school diploma or GED.
• 1 year demonstrated experience working with clients (may include volunteering, education, or military experience).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to manage multiple tasks in a fast-paced environment.
• Excellent communication skills (concise, clear, consistent).
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and meet deadlines.
• Sound judgment for decision-making and problem-solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Customer Accountabilities

• Orchestrate the overall client experience by managing client flow (in-person and phone), serving as the first point of contact for inquiries, issue resolution, and referrals.
• Serve as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy.
• Create personalized, client-first interactions that establish trust from initial engagement and strengthen ongoing relationships.
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being; connect clients to specialists as needed.
• Advocate for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.

Shareholder Accountabilities

• Maintain compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client.
• Operate as a trusted first point of contact while safeguarding the client relationship by complying with AML laws and regulatory requirements, including accurate client identification verification, data integrity, and established authentication/documentation standards.
• Identify potential discrepancies, material changes, or risk indicators and escalate appropriately according to policy and procedure.
• Act in accordance with TD’s code of conduct and ethical standards in every decision.
• Protect TD’s clients, colleagues, and the bank—do the right thing, own it, raise it, know it.

Employee/Team Accountabilities

• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning to TD Model, Brand, and Culture as a member of the team.
• Take accountability for outcomes and performance by participating in performance and development activities; share insights, lessons learned, and best practices across the team.
• Embrace different perspectives, backgrounds, and experiences.
• Model curiosity and seek out different perspectives to foster a growth mindset.
• Collaborate with team members to support the success of the team and organization.

Physical Requirements

The following reflects the general level of physical requirements for the role: Domestic travel (Occasional); International travel (Never).

• Performing sedentary work — Frequent
• Performing multiple tasks — Continuous
• Operating standard office equipment — Continuous
• Responding quickly to sounds — Continuous
• Sitting — Occasional
• Standing — Continuous
• Walking — Occasional
• Moving safely in confined spaces — Occasional
• Lifting/Carrying (under 25 lbs.) — Occasional
• Lifting/Carrying (over 25 lbs.) — Occasional
• Squatting — Occasional
• Bending — Occasional
• Kneeling — Occasional
• Crawling — Occasional
• Climbing — Occasional
• Reaching overhead — Occasional
• Reaching forward — Occasional
• Pushing — Occasional
• Pulling — Occasional
• Twisting — Occasional
• Concentrating for long periods of time — Continuous
• Applying common sense to deal with standardized situations — Continuous
• Reading, writing and comprehending instructions — Continuous
• Adding, subtracting, multiplying and dividing — Continuous