Client Servicing Analyst

Job Description Summary

The Client Servicing Onboarding Analyst provides high-level support for the onboarding and ongoing service of AB Institutional clients. The individual will project manage new client onboarding activity and serve as a first and ongoing point of contact for operational client service needs. The key objective is to achieve internal and external client satisfaction throughout the full client lifecycle.

Responsibilities / Prime Functions

• Work closely with internal stakeholders to manage fund/mandate launches, closures, and transition events (custodian changes, name changes, in-specie transitions, benchmark changes).
• Project manage the end-to-end process and mitigate risks associated with fund/mandate launches, closures, and transition events.
• Manage communication with external parties (e.g., custodians, administrators, transition managers) and, in some instances, the underlying client throughout the event lifecycle.
• Manage internal and external communications during events to ensure all stakeholders are aware of progress and contribute toward target completion dates.
• Manage the operational set-up of each transition event on internal systems, including establishing custodial accounts and linkages.
• Work closely with the Legal team to coordinate the review of the IMA between internal stakeholders.
• Work closely with the Derivatives Administration team to facilitate the set-up of trading agreements for trading derivative products.
• Ensure market openings for new clients are completed in advance of the funding date, and that new market requests for existing clients are completed on a timely basis.
• Coordinate the review and approval of Operating Memorandum Reviews and Operational SLAs (legally contractual documents outlining the services the asset manager commits to provide to the client and/or their administrator).
• Provide direct client servicing for operational queries related to the ongoing management of EMEA client accounts.
• Maintain awareness of internal processes and controls, as well as the changing regulatory environment.
• Foster and maintain strong working relationships with other functional areas of the business as required.
• Build and maintain strong relationships with external service and system providers.
• Adhere to SLAs as defined within the Client Servicing procedures.

Secondary Functions

• Participate in department initiatives and projects.
• Conduct ongoing review of current systems, procedures, and processes, and make recommendations for improvement where required.
• Participate in Operational Risk initiatives as required.

Skills / Experience Required

• Degree level education or minimum A Level standard with a solid track record in a similar client servicing/operational role.
• Relevant professional qualifications (e.g., IMC or IAQ’s) are desirable, but not essential.
• Minimum 1–2 years of experience on the buy-side in either a client servicing or operational role.
• Additional European languages are a distinct advantage.
• Strong communication skills (verbal and written).
• Strong industry knowledge of Operations Middle and Back Office functions, including settlements, confirmations, reconciliation, client reporting, performance, pricing and valuation, corporate actions, and client guideline management.
• Experience with financial systems (e.g., SWIFT, TLM, Bloomberg, custodian proprietary systems, and portfolio accounting systems such as HiPortfolio or Portia).
• Competent user of the MS Office suite.
• Strong experience of manual and automated reconciliations.
• Strong knowledge of investment product classes (equity, fixed income, forwards, derivatives, alternatives).
• Strong knowledge of trading and investment principles.
• Experience liaising with brokers, custodians, and fund accountants.
• Flexible approach to a multi-tasking work environment.
• Ability to work with minimal supervision as well as within a team environment.
• Ability to identify and evaluate potential risks and escalate items appropriately.

Location

London, UK