Part-time Concierge

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Whether you have deep experience in commercial real estate, skilled trades, or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Greet and guide visitors, coordinating with different stakeholders, including the Authority’s employees and tenants, in a warm and professional manner.
• Answer and direct incoming calls in a polite and efficient manner.
• Maintain a presentable appearance with pleasant personality and strong customer service skills.
• Maintain a tidy and organized reception area.
• Administer meeting and conference room bookings.
• Handle visitors’ registration, requests, enquiries, and complaints.
• Handle internal and external mails; coordinate with courier companies for outbound mails and parcels.
• Handle car park redemption for visitors.
• Ensure compliance with regulations and management requirements.
• Wear uniform and work on shift and overtime.
• Provide general administrative and event support.
• Perform other ad-hoc duties as assigned by the Authority.

Job Requirements

• Diploma/Higher Diploma in any discipline with at least two (2) years of relevant experience in a customer service environment, preferably in PM/FM, hotel, or CS industry.
• Good command of both written and spoken English, and Chinese (including Cantonese and Putonghua).
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese Word Processing.
• Cheerful, proactive, well-organized, detail-minded, and able to work independently.

Location

On-site – Hong Kong, SAR, China