Technical Support Engineer

Technical Support Engineer

Location: New York
Salary: Competitive

Join the Options Technical Support Team in New York.

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven, and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance networking, cloud, security, and AI (Artificial Intelligence).

Why Options?

• Global travel: Offices in New York, Chicago, Toronto, London, Belfast, Dublin, and across Asia.
• Continuous career development opportunities: Professional skills development and technical training.
• Part of a self-sufficient, successful team: A fast-paced environment with opportunities for innovation and forward-thinking.
• Competitive salary: Bonus incentives and employee benefits in addition to base pay.

The Role

As an Options Technology Support Engineer, you will play a critical role in supporting options trading operations and technology infrastructure. You will work closely with the client’s technology team and other technology professionals to ensure the smooth operation of our options trading platform.

This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support Engineer to join our dynamic team.

Technical Proficiency (What We’re Looking For)

• Minimum of 1–2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
• Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience).
• Technical expertise: Desirable strong knowledge of Microsoft 365, Azure, Endpoint Management, device deployment, and AV troubleshooting.
• Problem-solving skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions; strong troubleshooting and diagnostic skills, with the ability to handle high-pressure situations calmly.
• Communication and interpersonal skills: Excellent verbal and written communication skills; ability to convey technical information clearly and concisely; strong interpersonal skills to build relationships with clients and collaborate with cross-functional teams.
• Client focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service; proactive in anticipating client needs and exceeding expectations.
• Adaptability and flexibility: Ability to thrive in a fast-paced, dynamic environment; willingness to adapt to changing priorities and take on additional responsibilities as required.

Desirable Criteria

• Previous start-up, technology, or business experience.
• Degree-level qualification or equivalent in a related field.
• Passion for start-ups, innovation, and financial technology.
• Strong interpersonal skills with client-facing experience.
• Project management skills and proven ability to manage your own workload.

(For technical roles, examples of previous work are encouraged.)

How to Apply

Please submit a CV and cover letter for the Technical Support Engineer (New York) role on the Options Careers Page: https://www.options-it.com/careers/.

On your CV, please include a section on your Hobbies and Interests. In your cover letter, please detail the role you are applying to and your availability.

If you have any questions about this position, please contact careers@options-it.com.

We look forward to reviewing your application and discussing how you can make an impact at Options Technology.