Internship: Global Consumer Financial Services, Service Channels & Transformation - Regional Contact Centre [September - March 2027]

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We take the time to truly understand people, and provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation—leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition remains clear and bold: to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future by innovating the way we deliver financial services, working in friendly and supportive teams, building lasting value in your community, and helping people grow their assets, business, and investments. Take your learning as far as you can, or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be part of a team that sits at the heart of customer experience delivery. As a Regional Contact Centre Intern, you will gain hands-on exposure to how large-scale contact centre operations are supported by technology, systems, and transformation initiatives. This internship offers an opportunity to learn how digital projects, telephony, CRM platforms, and operational support come together to ensure high service standards and customer satisfaction.

How You Succeed

You will do well in this role if you are curious about how systems and operations work together, comfortable working with technology, and willing to support both projects and day-to-day operations. You should be organised, proactive, and able to communicate clearly with different stakeholders. Being adaptable and eager to learn will help you maximise your experience across project and operational work.

What You Do

Your responsibilities will include:

• Contact Centre Projects: support and manage contact centre–related projects that contribute to service level and customer satisfaction outcomes
• Transformation Initiatives: assist in contact centre transformation projects such as Live Chat / WebRTC, Agent Assist (AI), speech-to-text technologies for phone banking, surveillance systems, SMS-OTP and push notifications, email routing and reporting, workforce tools, robotics, and CRM platforms (e.g. Pega)
• UAT & System Testing: work closely with IT teams on user acceptance testing (UAT), including test case management via JIRA, participation in daily defect calls, and preparation of UAT status updates
• System & User Support: support contact centre users on system issues, raise and track IT cases, and follow up on resolution
• Access & Asset Management: assist with user access applications, system access reviews, PC inventory tracking, and installation arrangements
• Operational Support: support contact centre premises matters, physical access, call tree updates, and overall operational needs

Who You Work With

You will be part of the Service Channels & Transformation team within Global Consumer Financial Services. The team partners closely with contact centre operations, IT, and vendors to deliver reliable systems and continuous improvements. You will work alongside project managers, technology teams, and operations stakeholders, gaining insight into how regional contact centres are supported and transformed.

Who You Are

• A polytechnic student pursuing a diploma in Information Technology, Computer Science, Information Systems, Software Engineering, AI, automation, data science, or related disciplines
• Interested in systems, technology, and operational support
• Comfortable working in a team-based project environment
• Organised, responsible, and proactive in managing assigned tasks
• A clear communicator, both verbally and in writing

Learning Objectives

This internship will provide you with:

• Understanding of contact centre operations, including telephony and CRM systems
• Exposure to contact centre transformation projects and digital initiatives
• Basic knowledge of project methodologies (Waterfall, Agile, Hybrid) and the project lifecycle
• Hands-on experience in system testing (UAT), user support, and issue management
• Development of communication, problem-solving, and analytical skills
• Insight into how IT, operations, and business teams collaborate to deliver customer-facing services

What We Offer

Competitive base salary, a suite of holistic and flexible benefits, community initiatives, and industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are cared for as much as the needs of our customers.