Advisory Specialist - I

Advisory Specialist (Professional Services)

Diligent is seeking Advisory Specialists to join our growing Professional Services team.

We are looking for individuals passionate about technology who consistently exceed client expectations—from meeting deadlines to delivering high-quality outcomes. In this role, you will execute and deliver solutions in response to managed services requests from customers. As a subject matter expert in Diligent’s solutions, you will collaborate closely with internal teams to ensure successful delivery and an exceptional client experience.

Location & Work Arrangement

This role is open to candidates based in Singapore, Australia, and New Zealand. Visa sponsorship is not available; applicants must already have the legal right to work in their country of residence.

Candidates based in one of our office locations within Singapore, Australia, or New Zealand are expected to work from the office at least 50% of the time in line with our hybrid working policy. For candidates based elsewhere within these countries, where we do not have an office, remote working arrangements will be considered.

What You’ll Do

• Deliver Professional Services across the entire customer journey and/or product enablement lifecycle
• Assist Professional Services management, Customer Success, and other relevant stakeholders (e.g., Sales, PM, PMM, Marketing) across stages of the customer lifecycle
• Leverage domain, industry, and product expertise to guide customers on best practices for solution rollout and project execution
• Continuously develop domain and product expertise through learning and personal development
• Lead the implementation process end-to-end independently, including engagement with the customer
• Work with clients to understand program goals and how they collect/process data
• Use Diligent methodology to configure and implement the product so customers can effectively use it
• Provide guidance on product best practices and usage to achieve strong outcomes
• Ensure a positive customer experience throughout the implementation journey
• Ensure timely, high-quality delivery of contracted services
• Collaborate with Delivery Managers to ensure new service requests are handled appropriately or routed to the correct teams

Essentials

• Approximately 12+ months of relevant experience in consulting, professional services, SaaS implementation, customer success, or a related client-facing role
• Customer First mindset, with urgency, excellence, and accountability to customer outcomes and experiences
• Good understanding of, or willingness to learn, GRC disciplines such as governance, risk, audit, compliance, internal controls, or information security
• Ability to learn Diligent products and apply product/domain knowledge to customer requirements
• Strong written and verbal communication skills in English, including the ability to support presentations and workshops
• Ability to collaborate effectively with internal teams and customers
• Passion for GRC (e.g., governance, audit, compliance, internal controls, information security)

Behavioural Skills

• Effective time management and organization skills; ability to multi-task in a fast-paced environment
• Consistently high-quality work ethic, with attention to detail, accuracy, and adherence to processes and procedures
• Willingness to problem-solve, learn new skills, and work in a changing environment
• Ability to engage customer personnel in solution discussions to resolve issues related to GRC requirements and goals

Nice to Have

• Experience with GRC and/or analytics tools
• Experience with platform-based products/solutions
• Undergraduate degree in a relevant area (e.g., Business Administration, Risk Management, Accounting and Audit, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security, MIS)
• Relevant professional GRC accreditation (planned, in progress, or obtained), e.g., CIA, CA, CGA, CMA, CPA, CFE, CISA, CRISC, CISSP

About Diligent

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-suite, and the board a consolidated view of their entire GRC practice so they can manage risk, build resilience, and make better decisions faster.

Learn more at diligent.com.