Customer Service Representative

Customer Service Representative

Make your mark at one of the biggest names in payments. Global Payments is looking for a Customer Service Representative to join our evolving Hong Kong Customer Care Center team and help shape the future of global commerce.

What you’ll own

• Handle inbound and outbound merchant calls, resolving inquiries related to authorization, payments, statements, and account maintenance with a high first-call resolution rate.
• Build strong merchant relationships by delivering consistent, professional, and personalized one-stop service experiences.
• Collaborate with internal teams to identify and implement timely, effective solutions for merchant issues.
• Maintain up-to-date product and process knowledge to ensure accurate, compliant, and efficient support.
• Contribute to customer experience improvements by sharing feedback and participating in call center initiatives.

What you’ll bring

• Minimum 1 year of customer service or call center experience, with proven ability to meet service KPIs (e.g., response time, resolution rate, customer satisfaction).
• Fluency in English and Mandarin (spoken and written) to communicate effectively with overseas banks and merchants.
• Strong communication skills with excellent telephone etiquette and a professional, customer-focused approach.
• Demonstrated ability to remain calm under pressure, multitask, and resolve issues efficiently.
• Willingness and flexibility to work shifts, including weekends and public holidays.

It’s a bonus if you have

• Experience in payment processing, banking, or financial services environments.
• Prior exposure to CRM or call center systems and performance dashboards.
• Ability to speak Cantonese or additional languages.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, and you can learn from them as you grow your career. Come and be part of an ever-evolving company with dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative—always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.