Program Manager I, Grocery OI, Rapid and Rural Logistics (R2L)

Job Summary

The R2L Grocery Operations Integration (OI) team is seeking enthusiastic, high-caliber individuals to help drive grocery fulfillment innovation and performance. R2L OI supports Under The Roof (UTR) perishable operations for Fulfillment Centers (GFC) and Same-Day (SSD) stores, with future plans to improve click-to-deliver speeds, product selection, and coverage.

As a Program Manager on the Sortation and Dispatch team, you will support Outbound Under The Roof (UTR) processes for Amazon’s Grocery businesses. You will build, improve, and roll out processes that reduce cost and improve quality across the network. This role is critical to ensuring a high-quality pick-up experience for delivery partners.

You will own discrete workstreams within larger programs, including scoping and maintaining project plans, developing and documenting processes, coordinating across teams, driving day-to-day execution, and communicating status, risks, and changes to your manager and program leadership. You will also track and report key metrics related to customer experience and capacity, support rollout of process changes across sites, and contribute to the roadmap to improve quality, enhance capacity, and reduce cost through network standardization.

Key Job Responsibilities

• Own discrete workstreams within larger cross-functional programs, driving them to completion under the guidance of a senior program manager.
• Scope and maintain project plans, timelines, and trackers; monitor milestones and flag risks and slippage early.
• Support the launch of new Fresh buildings and the rollout of UTR process changes across sites.
• Develop, document, and help standardize processes that reduce cost, improve quality, and improve capacity while simplifying details for associates and delivery partners.
• Gather, analyze, and report data (Excel, SQL) to measure program performance and surface insights.
• Build and maintain robust KPI reporting and dashboards for your workstreams, providing visibility into milestones and performance.
• Coordinate with internal teams, operators, and partners to remove day-to-day blockers within your scope.
• Proactively identify and escalate risks, dependencies, and ambiguity to senior program managers and leadership.
• Communicate status, risks, and process changes clearly to your manager, senior program managers, and site leadership.
• Contribute to the quality, capacity, and cost-reduction roadmap through network standardization.
• Support the team’s goals with an owner mentality.

A Day in the Life

Benefits vary by location, regularly scheduled hours, length of employment, and job status (such as seasonal or temporary). Benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are passionate about this role and want to make an impact on a global scale, please apply.

Basic Qualifications

• Bachelor’s degree or equivalent.
• 1+ years of program or project management experience.
• 2+ years of advanced Microsoft Word and Excel experience.
• Experience working in an analytical environment with cross-functional teams.
• Experience with SQL.

Preferred Qualifications

• Experience in e-commerce.
• Experience in a highly analytical, results-oriented environment with cross-functional interactions.
• Experience with Six Sigma tools and Lean techniques.
• Bachelor’s degree in supply chain, business, engineering, finance, or a related technical or quantitative field.

Location

The position can be located out of Seattle or New York City.